Over the past few months, more and more subscribers have been reporting that they have not been receiving news and emails from the Diocese that include The Hawaiian Church Chronicle, Special Announcements, notifications about meetings, and ministry-specific newsletters generated by the Diocesan Support Center. Most recently, over 1,000 bounces occurred with our last Chronicle mailing last week which prompted urgent investigating.

With the increasing online breaches taking place worldwide, companies have had to step up their security and implement new protocols. Viewers are also becoming more wary and are reporting or blocking emails, sometimes inadvertently blocking legitimate senders and domains.

We have hopefully completed all the necessary changes and adjustments to get news and communication to your Inbox on our end, but there are also steps you should take to continue receiving email in your Inbox from the Diocesan Support Center Team. Be sure to add the Diocesan news email address (news@episcopalhawaii.org) to your Safe Senders list. Check your blocked email addresses in case you mistakenly blocked an email from us. Instructions on how to check and adjust your email settings for Gmail and Outlook can be found further below.

If you haven't received emails from us recently but are successfully reading this one, please take a moment to let us know by shooting an email to news@episcopalhawaii.org with "Got it" in the subject line. We appreciate your patience and understanding as we try our best to address the continuing security challenges with online communications. Mahalo!

In case you have missed any of our recent news publications, click on the images below to view them now. You can also visit our dedicated news website HERE to read current and past issues (as far back as 1914) any time!

Check your SPAM folder and open messages you want to save. At the top of the message, click on "Not spam." You can also choose to move the message to another folder by selecting the folder icon and choosing a destination folder.

Be sure to add the "news@episcopalhawaii.org" address into your Gmail contacts. Gmail also has filters in place that separate your mail into Primary, Social and Promotions tabs. Although addresses in your contact list shouldn't end up in the SPAM folder, mass mailings like the news can end up in the promotions tab.

To find blocked addresses and to unblock, do the following:

If email is going to your Outlook Junk folder by mistake, you can mark it as Not junk or add the sender to your Safe Senders list. (Some accounts also have the Clutter feature - check that folder as well.)

To check your blocked senders and/or to add people to your Safe Senders List, do the following:

1. Click on the Settings button (cog/gear):

2. In the search box that appears, start typing in Blocked Senders. ("Blocked Senders and Domains" should pop up > click on it)

3. This page will have a section for both Blocked Senders and Safe Senders.

4. Under Blocked Senders and Domains, scroll to find any emails or domains that you want to

unblock and click the little trashcan icon at the far right. (Be sure to unblock

news@episcopalhawaii.org and/or www.episcopalhawaii.org)

5. Under the Safe Senders section, you can manually add any emails here by clicking on "+ Add."

To receive news from the Diocese, be sure to add: news@episcopalhawaii.org