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A Message from the President
Celebrating a New Decade... TCI turns 40 this year!

This year marks our 40th anniversary as a full-service provider of integrated communications and IT solutions to private and public sector clients in Washington DC, Virginia and Maryland.

Throughout those four decades, we’ve remained 100% committed to supporting our customers as you have adopted new technology and tools to get ahead. Our industry has evolved too - from premises solutions to cloud solutions to “as a Service” solutions. You now have more choice in technology deployment and management than ever before. 

Our shared ‘focus on the future’ enabled you to grow at your own pace, reap more value from your technology investments, and focus more IT resources on the strategic aspects of your business. 

What we've achieved over the last four decades could not have been done without the amazing support of our customers and partners and the hard work and dedication of our employees. We are happy to share this 40-year milestone with all of you. Together we are better positioned to take on the challenges and opportunities that await us all over the next 40 years. 

Thank You!

Tom Cornbrooks, President
703-321-3030 |  cornbrookst@tcicomm.com .

Enable more Agile Teams with Technology – and 6 Communication Habits that drive success

An agile team is “marked by ready ability to move with quick, easy grace; having a quick, resourceful and adaptable character.” Sounds good, doesn’t it? Who wouldn’t want their teams to be agile?

But creating a truly agile team is no simple feat. How do they behave? What qualities do they possess? In other words, what does an agile team really look like on a typical day? 

Of course, there are numerous communications habits that characterize agile teams. But some habits in particular can be enhanced with the right technology. 
Consider, for example, how hosted phone systems and solutions help teams collaborate, share ideas and get more done in their workday... 

Here are six communications habits of agile teams – and how technology enhances collaboration.

1. They’re always reachable. You can’t be agile if you’re disconnected. A hosted collaboration and communications solution provides a single experience across devices and lets workers seamlessly move from one device to another. Team members are always “on” and thus more responsive. Agile employees work best when they have access to all communications features, even on their mobile devices, so they can keep working no matter where they are. 

2. They share information in real-time. Hosted phone systems and solutions that mirror conversations across all devices in real time allow team members to keep their finger on the pulse of all projects and discussions. Single-click audio, video and web conferencing, in addition to individual and group chat, keep the lines of communication open at all times. Team members make smarter decisions based on the latest information and on collaborative discussion of all issues.

3. They keep team members informed. Persistent workspaces foster collaboration and allow users to chat, share files and even create tasks. Everyone has access to the information they need to do their jobs, and people know what they’re responsible for. The tasks performed by each team member complement those of their colleagues, with everyone working toward a well-understood solution. Time is not wasted searching for information or making decisions that have to be undone after the fact.

4. They’re organized. Organization is a critical quality of responsive and adaptive teams. A hosted phone system makes it easy with task management and file sharing. Consolidate conversations and activities into one space for quick access to anything you need during the workday. Calendar and email integration take organization to a new level, keeping team members on top of events, client meetings and messages.

5. They’re mobile. A communications solution is nothing if it doesn’t offer full mobile support. Features such as a mobile app for Android and iOS, Siri integration and Bluetooth support provide teammates the hands-free experience they need to stay connected without being tied down. 

6. They track progress on projects. Agile teams reach the finish line faster by knowing exactly how far they’ve come and what they still need to do. A virtual workspace app such as Mitel’s Teamwork lets them know what activities still require attention. A personal dashboard makes it easy to see project status, propelling each team member toward their ultimate goal. 

Arm your team with a hosted phone system that makes it easy to talk, chat and share ideas and information easily and quickly. Create an environment that makes collaboration a breeze and completing projects a snap. 

Turn your team into a well-oiled machine whose information and ideas flow freely. Contact TCI today at (703) 321-3030 or info@tcicomm.com .

Coverage & Speed… How TCI experts ensure your Building’s Wi-Fi is moving as fast as you!
Whether you need Wi-Fi coverage for a new building - or you just want a faster network in your office space - TCI has the experience and expertise to get your connections moving as fast as your business…  

With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest IEEE 802.11 standards.  

The newest Wi-Fi standard offers a giant leap in performance to better support current and emerging business applications. Wi-Fi 6, also known as Wi-Fi 6 (ax), delivers nearly four times the capacity of Wi-Fi 5 (ac), while offering more efficient operation, tighter security, easier self-deployment, and long-term compatibility. It also provides a more reliable user experience in areas of high demand.

High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus, with convenient, worry-free access to the Internet or your local IT resources.

We Make Wireless Easy  

TCI delivers WLAN projects on time, tested and ready to support seamless mobile access. Our experts manage all the details to ensure your office Wi-Fi infrastructure is keeping up with your high-speed business…  

  • Wireless Site Surveys and Heat Maps

  • RF Testing & Coverage Optimization

  • Access Point Placement & Cabling

  • Wireless Security

  • Testing and Certification

  • Migration assistance to Wi-Fi 6

Simplify with Wi-Fi as a Service

With TCI you can skip the hassle and complexity of buying and managing your own Wi-Fi infrastructure. Rather than paying a big upfront capital expense, our affordable monthly subscription scales up and down based on what you need. TCI sets up and manages everything for you.

Contact TCI today to discuss improving your Wi-Fi speed and coverage: (703) 321-3030 or info@tcicomm.com .

Running a Multi-site Business? Managing your enterprise Voice & UC is easy with TCI Host
Now you can simplify managing your enterprise phone systems. Join the wave of Multi-site businesses replacing their mix of vendors and outdated phone systems with a centralized, seamless UC as a Service.  

Reduce costs, increase productivity and improve customer service 

Our TCI Host service is built on a powerful, scalable cloud platform. It’s a proven solution for deploying and managing all-in-one Voice, UC and collaboration capabilities across every location in your enterprise.

Seamless Migrations

Cloud communications isn’t an all-or-nothing endeavor. There are several deployment models you can choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Our project teams handle all the details for you.

TCI Host brings your offices closer together, providing award-winning customer experiences, and closing the gap on activity with a powerful feature set. Your communications will never be the same.

More Mobility and Collaboration

TCI Host users can access team collaboration tools from their mobile devices and laptops. Designed for today’s workforce, your work will no longer be a location but an activity that can be tackled anywhere.

An All-inclusive Monthly Subscription

TCI Host eliminates the upfront costs of investing in an expensive on-site system. Your low monthly price connects you to a flexible selection of IP desktop phones, integrated mobile apps, award-winning call control features, and outstanding local support delivered by TCI.

Bring it all together

When you combine business communications, mobility and the cloud, borders disappear, barriers collapse, your costs drop, and productivity rises. If these sound like the kind of results you want, it’s time to move your voice, collaboration and customer service to the cloud.

Let’s talk about how TCI Host can centralize and simplify your enterprise communications. Contact TCI today at (703) 321-3030 or info@tcicomm.com .

Get to know the Mitel Teamwork App – and Cool Ways to Use it in Your Business
Mitel’s collaborative Teamwork app is designed for mobility. It transforms the way you work and enables your teams to be more productive and collaborative, whether they're in the office or on the go.


Here are some of the cool things you can do with Mitel Teamwork…

  • Stay organized: The personal Dashboard allows you to stay organized by delivering a single source for you to view your tasks, @ mentions, and new items.

  • Manage projects: Keep your projects organized by creating virtual rooms for your teams to collaborate in. Workspaces can be private or public to ensure the appropriate team members or anyone within the organization stay engaged.

  • Share files: Upload files directly to a workspace so team members can easily find and access documents from anywhere.

  • Assign tasks and due dates: Provides a holistic view of a workspace’s to-do list to determine workload and appropriate timelines - all within a single app. 

  • Conferencing: Join and create conference calls directly from a workspace. With a single click, members can quickly join a conference and automatically launch the call from within their team workspace. 

  • Messaging: Chat with all team members within a workspace or one-to-one through direct messaging. Users will be notified of unread messages and any messages they are mentioned in if they are away when the message is sent. 

  • Mentions: Get users’ attention by tagging them with @mentions so they are notified of questions and comments within workspaces. The @all mention makes it easy to get the attention of every team member within a specific workspace to quickly address timely questions or concerns. 

  • SMS Texting: Incorporate Short Message Service (SMS) texting into the business with one-to-one texting with clients and customers from any Teamwork app that is linked with the sender’s business identity rather than their mobile device number.

When you combine these capabilities with an all-in-one Cloud Voice service, you can increase cross-team productivity and unite your employees to communicate and collaborate effortlessly.  

Improving your teams’ communication can improve your business… Contact TCI today: (703) 321-3030 or info@tcicomm.com .

How to Choose a Cloud Voice solution that enables a Culture of Collaboration
Technology can be fun. It can also be maddening. Too often companies get lured in by the latest free app, then by the next one and the next one. Before you know it, your layers of technology are making work harder, not easier.

Complicating matters is that team members today communicate more through email, instant messaging and conference calls, all of which have weaknesses. Important information gets lost in a thread of emails. Files aren’t easily accessible to all team members. Redundant or confusing technologies make conference calling a major headache. 

Cloud Voice & UC Services to the rescue

Cloud-based communications include easy-to-use tools that enable your team members to easily communicate and share essential information. For example, they can share documents in a central location that everyone can access – on-site or off-site. They can schedule and initiate audio and video conference calls at a click of a button, using mobile-first technology so remote team members can easily join in. And, they can share their screen during calls, so everyone is literally on the same page.

When choosing communications technology to foster a collaborative culture, the solution must be:

  • Simple. Choose a one-step, cloud-based communications solution that provides intuitive, easy-to-use tools.

  • Mobile-first. Workers need to connect no matter the device or location. That means many employees will communicate via mobile – even if they’re in the office. Choose a solution that works seamlessly on any device.

  • Robust. Your employees might share a common corporate culture, but everyone has their own way of getting things done. Some teams work best with a shared workspace, while others are more productive during scheduled video conferences. With a hosted phone system, you can accommodate every style and need.

  • Flexible. Be sure your communications vendor offers a variety of pricing options that fit your company’s budget.

  • Secure. The privacy of voice and data should be achieved with a built-in VPN connection among all participants, regardless of where they are located.

A Cloud-based phone system implemented by TCI can provide the tools your growing company needs to create a positive and healthy culture of collaboration. Contact us today at (703) 321-3030 or info@tcicomm.com .

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