October 2019

The week of October 7th is National Customer Service Week . We are excited to celebrate our staff and show our appreciation throughout this fun week.

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Check out our social media channels to see how we celebrate!

We are here to support you. If you have any questions about services we offer or comments, connect with us by email or call us at 1.800.344.6470 .

Warmest regards,
The ASuperior Contact Center Team
Live Chat is one of the most popular channels of communication today. Over 42% of people would rather live chat over anything else. There are no hold times and you receive the same information as you would get on a phone call.

The technology provides a way for fast and convenient replies. Live chat allows visitors of a webpage to chat with a business in real time. Our agents are available 24.7.365 to assist your current and potential clients.  Allow your customers to reach you via chat for $9.95/month.
Customer Service 101

If you work with clients on a regular basis, it's important to always be on your "A" game. Here are a few universal skills that every good employee should master:

If you can’t communicate well verbally and in writing, then it’s time to learn:

Treat others as you would like to be treated.

Don’t rush people, make sure they feel heard.

Never be the person who doesn’t have the answer to a question.

The ability to read people.

Think outside of the box to solve a problem.
Holiday Hours - Veterans Day or Thanksgiving
Are you closed on Veterans Day or any days during Thanksgiving week? Are you closing the day before or the day after the holiday?

Let us know of any changes in your schedule so we may inform and serve you and your clients effectively.
Industry News

The Internet of Things (IoT) can increase efficiency, but it also comes with new risks.
Since IoT devices are connected to the internet, they can be hacked just like any other internet-enabled device. To sufficiently protect your network, it’s essential to understand the security vulnerabilities of IoT devices.  

The annual revenue from ‘multi-family’ IoT device sales is expected to increase to $35.6 billion by 2028.

Builders and property managers are becoming more aware of the benefits of building-wide smart home technology, and stakeholders have started to realize the largely untapped opportunity this market has to offer.

Shanghai has become the first city in China to issue permits allowing passengers to be carried on the streets in self-driving cars.

Under the terms of the permit, each company is allowed to deploy up to 50 vehicles. If there’s no incident after six months, there’s room for the firms to expand their fleets. A human driver must always be available to take control if needed.

Our clients are important to us, we love connecting on social media and being apart of their lives. We keep our social media channels up-to-date so you are always informed with the latest updates.

Not only do we share news about ASuperior Contact Center on our social media, but we also share business and communication tips. Come join in on the conversation!