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For five years, Kaila Kasper has been making absolute waves at Marina Coast Water District as a Customer Service/Billing Technician II. From day one, Kaila has brought top-tier dedication, endless professionalism, and the kind of exceptional service that keeps both our customers and her coworkers appreciative of her work.
In addition to her high-quality energy and kind-hearted nature in customer service, Kaila's extensive institutional knowledge as a billing technician has been noted by her colleagues and management.
Kaila contributes significantly to the daily operations of the District, supporting customer service functions and helping ensure that customers receive timely, accurate, and courteous assistance. Her positive attitude, attention to detail, and willingness to assist others have made her a trusted resource within the organization.
Throughout her tenure, Kaila has embraced new challenges and adapted to changing processes and technologies, helping the District maintain efficient and effective service delivery. Her commitment to continuous improvement and her ability to work collaboratively with staff across departments have contributed to the District’s ongoing success.
Kaila has demonstrated exceptional skill in both roles, where her duties include:
- Overseeing the District’s customer service, billing, and meter reading functions
- Helping in the successful implementation of the new payment software, “Infosend,” which streamlined payment collection operations
- Troubleshooting customer inquiries, ensuring that issues are resolved efficiently and effectively, reflecting her commitment to both her role and the community she serves
It is with great pleasure that we honor Kaila Kasper’s five years of dedication to the District. We appreciate her valuable contributions and look forward to her continued growth and success ahead.
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