Welcome to the Pulse
Our Community Newsletter
Mariposas Speech Camp, New staff, HEDIS results, Events for our Community, and more!
Inside this Issue
CenCal Health Welcomes New Staff
Nicolette Worley Marselian , Director of Communications & Community Relations
and Citlaly Santos , Community Outreach Coordinator
Membership Totals
Mariposas Speech Camp
The Mariposas Speech Camp is a summer camp program in Santa Barbara geared for young and school-aged children with speech and/or occupational therapy needs.
CenCal Health’s Physicians’ Quality of Care Rates Among Highest of Nation’s Medicaid Plans 
CenCal Health rates in the top ten percent of Medicaid plans nationwide for 17 of 21 clinical quality of care measures.
October is Breast Cancer
Awareness Month!
This October, CenCal Health is proud to participate in National Breast Cancer Awareness Month.
Community Events for October
Teddy Bear Cancer Foundation Luncheon – and more.
CenCal HEALTH Welcomes New Staff

Nicolette Worley Marselian,
Director of Communications & Community Relations
Nicolette Worley Marselian has joined CenCal Health as the Director of the newly-formed Communications & Community Relations department. Nicolette has spent two decades working at health plans, including for-profit, not-for-profit, and public entities in the areas of Medi-Cal, Healthy Families, Medicare and government-sponsored lines of business. She completed undergrad work in English/Communications and has an MBA with an emphasis in Marketing.

Early in her health plan career she helmed the implementation of a large telemedicine network funded through the Healthy Families Program. “It was ahead of its time,” she says wistfully. “California is so large, and there are access to specialist challenges both in urban and rural settings.

The daughter of a farmer and a school teacher in the San Joaquin Valley, Nicolette saw the inequities in care access first-hand. “The challenge prior to managed care Medi-Cal was that often members couldn’t find doctors that accepted it.”

She recognized how managed care Medi-Cal was changing that, and soon went to work writing proposals for a commercial health plan entering several California counties to serve this population. “They were efficient, but ultimately, (a national plan) can never ‘know’ a community like a local health plan does.”
Having worked as an implementation project manager, proposal writer, marketing manager and communications director has provided a broad wealth of experience, but it was having children that really reinforced the importance of her career choices. “When my daughter was in third grade, she had to write a paragraph describing what her parents did for a living, and she wrote, ‘my mommy helps other peoples’ kids see the doctor.’ I thought that was pretty concise.”

Nicolette says she’s excited to be joining CenCal Health for many reasons, but most of all, because of the organization’s reputation. “Working for a mission-driven organization that is community-focused in addition to being great at their core mission is a dream come true.”
Citlaly Santos, Community Outreach Coordinator
Citlaly Santos who also goes by “Laly”, recently joined CenCal Health’s staff as the new Community Outreach Coordinator.

Citlaly comes from a broadcast journalism background. She graduated in 2015 with a Bachelor’s degree in Journalism from Cal Poly University, San Luis Obispo. Prior to joining CenCal Health, she worked as a news anchor for the Spanish television station KTAS Telemundo, which is located in Santa Maria. Before that, she briefly worked as a weekend content producer for KSBY news in San Luis Obispo.

Citlaly is a local to the Central Coast and she and her family have called this region her home for many years. Although she was born in Santa Maria, she grew up in Guadalupe and loves the small town vibe.

Citlaly says, many people have asked her why she decided to make the switch from television to community relations. “Although change isn’t always easy, I put my mind to it because I’ve seen the need for our Hispanic/Latino community to be informed about the resources that are available”. She said, “My goal is to help not only the Hispanic/Latino population but all those who need access to healthcare and require a health plan.” She also said, “I’m excited to be working in the healthcare industry and look forward to everything that’s to come with this opportunity that I’ve been given.”

Please join us in welcoming our new Communications and Community Relations staff. We are excited to have them join us as we look to expand our outreach and services to our members, community and provider partners. 
CenCal Health Membership Totals
Mariposas Speech Camp
The Mariposas Speech Camp is a summer camp program in Santa Barbara geared for young and school-aged children with speech and/or occupational therapy needs.

This year, due to a grant by CenCal Health, Mariposas is expanding the ability to provide speech and occupational therapy services to children in San Luis Obispo County.

CenCal Health is pleased to support the Mariposas Speech Camp.

For more information please
CenCal HEALTH ’s Physicians’ Quality of Care RatesAmong Highest of Nation’s Medicaid Plans

This milestone year marks CenCal Health’s best overall performance ever

CenCal Health rates in the top ten percent of Medicaid plans nationwide for 17 of 21 clinical quality of care measures. Of those, CenCal Health was in the top five percent for eight of the indicators. This year’s overall results mark the best performance that CenCal Health and its network of physicians have achieved since CenCal Health began annual reporting in 2000. 

Indicators scoring highly include several components of diabetes care, such as hemoglobin A1c (average blood glucose) control and timely retinal eye exams. High scores in these areas are important because people with poorly controlled diabetes are at higher risk for lower-limb amputation and diabetic retinopathy, an eye disease that affects eight million Americans with diabetes and the leading cause of blindness.

“These outstanding results are directly attributable to the dedication of our physician network,” said Dr. Takashi Wada, Chief Medical Officer at CenCal Health. “The unique collaboration between CenCal Health and our physicians continues to deliver year-over-year improvements in the quality of care provided to Medi-Cal members in our community.”

Health plans report results annually as part of a set of standardized performance measures called HEDIS®, which allows consumers to compare health care quality among plans nationally.

If you would like to learn more about CenCal Health’s services, please visit CenCal Health’s website or call (800) 421-2560. Detailed performance results are available on the CenCal Health website page.

This October, CenCal HEALTH is proud to participate in National Breast Cancer Awareness Month.

Breast cancer is the most common kind of cancer in women after skin cancer. About 1 in 8 women born today in the United States will get breast cancer at some point.

The good news is that most women can survive breast cancer if it’s found and treated early.

  • If you are a woman age 40 to 49, talk with your doctor about when to start getting mammograms and how often to get them.
  •  If you are a woman age 50 to 74, be sure to get a mammogram every 2 years. You may also choose to get them more often.

Talk to a doctor about your risk for breast cancer, especially if a close family member of yours had breast or ovarian cancer. Your doctor can help you decide when and how often to get mammograms.
Community Events for October

Senior Expo – Santa Barbara – October 3, 2018 - C lick for information

Teddy Bear Cancer Foundation Luncheon – October 4, 2018 - Click for more information

Bridges to Resilience conference – October 11, 2018 Click for information

Santa Barbara Neighborhood Clinics Healthcare Heros Luncheon – October 17, 2018 - Click for more information

Mobile Assistance for the Homeless (MASH) – October 24, 2018 – 10am – 2pm Mid-State Fairgrounds Paso Robles - Click for more information

Alzheimer’s Walk San Luis Obispo – October 27, 2018 – Click for more information