NAFT FCU’s Core Conversion Adventure Begins....

We are excited to inform you of some exciting changes that are underway here at NAFT FCU! We are currently in the process of converting our core processing software to a new system. NAFT FCU has been using the same core processing software for over 30 years and two years ago the decision was made to move off the current core operating system to a new and improved platform. But what is a core processing system, anyway?

The core processing system is the software we use to support our most common transactions on the front line - like cashing checks and other branch operations - and larger tasks on the back end - like processing payrolls and wire transfers. This conversion will allow the adoption of cutting-edge technology that will provide you with a new and enhanced member experience.

While the bulk of the conversion will take place behind the scenes, there will be times that it will affect some of the services you use. Our priority throughout this process is to limit the impact on our members. One way that we will do this is by communicating with you frequently to ensure you are informed at every stage in the conversion process.

To ensure that the staff completes the necessary training on the new system, effective, February 1, 2023, our lobby hours of operation will be modified as follows:

Veterans Office & SRO Lobby Hours

Monday – Thursday 10:00 am to 5:30 pm

Friday 9:00 am to 6:00 pm

In the coming weeks/months, you will be receiving key information via mail, social media, and our website about our conversion. If you have any questions, please contact us. Our staff is well-prepared and ready to answer any questions you may have about the conversion.

Once again, thank you for your continued loyalty to NAFT FCU. We are excited about this conversion and can’t wait to better serve you.

Stay tuned in with the transition and latest news by visiting www.naftfcu.coop.



Respectfully,

George H. Bailey

President/CEO

NAFT FCU