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Our triage nurses are an integral part of our commitment to the quality care for your child. Triage nurses are Registered Nurses who are specifically trained in providing medical advice over the phone.
While our office is open, if you call about your child's health, you may first have the opportunity to speak to one of these experts. They will likely ask you a series of questions that are specifically designed, and approved by our providers, to help them assess the urgency of your concern.
If your child has a problem that we determine is in need of urgent attention,
we will see him or her as soon as necessary,
or refer you to the Emergency Room if we feel the symptoms warrant this.
If the issue is less urgent, your child may be scheduled
for an appointment with a provider.
The new hours for our triage department
will be
Monday-Thursday 8 am - 5 pm
Friday 8 am - 4:30 pm
Saturday & Sunday 8 am - 11:30 am
We are happy to provide this service to our families in our continuous effort to provide exceptional care for every child.
If you need to reach a nurse after hours simply call our office directly and follow the voice mail instructions to be automatically transferred to Triage 4 Pediatrics. However, if you are unable to reach the office you can call Triage 4 Pediatrics directly at 877-773-4261.
Please be aware, there is a
charge for non-urgent after hour medical calls. The call charge of $15.00 will be billed directly to the parent.
Only calls that are true emergencies, meaning calls in which the nurse or provider refers you directly to the Emergency Room or a visit to our office the next day, will be exempt from charge.
In addition, we will not charge for calls on questions relating to an office visit that occurred within the previous seven days.
Our after hours service can not schedule appointments or call in routine prescription refills.
If your question is non-urgent
,
you can wait until our normal in-office triage hours to avoid a charge.
Or if you would like
free nurse advice after hours you can access
Ask AAMC from 8am-1am seven days a week or call your insurance companies' triage service if available.
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