CHANGES AT THE VALLEJO FERRY TICKET OFFICE
Effective Monday, August 15, Vallejo passengers that don’t use Clipper or the new San Francisco Bay Ferry mobile app will purchase paper tickets onboard instead of at the Vallejo Ferry Ticket Office. The Ticket Office will be permanently closed, but there will be no impact to Vallejo ferry service.
Guest assistance representatives will continue to be available at the Vallejo terminal during peak hours to answer questions, help with ticket purchases, and manage queues. Closure of the ticket office in Vallejo will allow San Francisco Bay Ferry to increase staffing levels at the system’s other busy terminals including Downtown San Francisco.
For Clipper users, from August 14, Clipper transactions can be completed at the Vallejo Transit Center (two blocks from the ferry terminal) or at Bay Crossings in the San Francisco Ferry Building.
We have been working to mitigate the upcoming effects of this closure with the recent Vallejo disembarkation changes, San Francisco Bay Ferry app launch, and the recent upgrade of our ticketing system. As we continue our efforts to educate riders about these ferry upgrades and the ticket office closure, we will continue to be available to answer questions via our social media channels and customer service portal on our website.
Please note again that the Vallejo Ticket Office Closure will not affect ferry operations or the schedule for the Vallejo route.