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May Letter from the CEO
Krystin Albert; RN, BSN
I was recently asked the question “why should someone choose Franklin VNA & Hospice” and “What makes Franklin VNA & Hospice stand out from the other agencies”?
As a local non-profit, Franklin VNA & Hospice is invested in the well-being of our communities. Serving a concentrated service area allows us to be highly responsive to the needs of our patients and families in Belknap and Merrimack counties. This localized focus can translate into more individualized and reactive care. Our desire to maintain our small, independent stature is due in part to our mission of serving our community and providing compassionate, individualized care.
Like other agencies we provide round-the-clock call support, but when you call the Franklin VNA & Hospice during the off hours our answering service will connect you to one of our Registered Nurses who is familiar with your care because all of our nurses are familiar with all of our patients care. We feel this is vital for providing patients and caregivers with quality care, so they feel valued and supported. Knowing they will get a familiar voice decreases anxiety. We do not outsource call coverage. Being a small agency makes this possible.
Comprehensive and integrated services is something we take pride in. Franklin VNA & Hospice offers a wide range of services including skilled nursing, rehabilitation therapies (physical, occupational, and speech), home health aides, medical social work, spiritual care, and homemaker services. Being small improves continuity of care and provides patients with consistency and improved outcomes at discharge. Our clinicians build trusting relationships with patients in every program we offer. This allows for a smoother transition as your needs evolve. We only accept referrals for patients that we can see within 24-48 hours. Our internal goal is 24hrs to help reduce the risk of rehospitalization and provide support, especially for those who live alone or have no caregiver in the home.
Hospice provides compassionate end-of-life care, including pain management, emotional and spiritual support, and bereavement services for families. Hospice also provides necessary medical equipment and medications related to the terminal illness at no extra cost. Clinicians are cross trained for Homecare and Hospice which enables them to transition and provide support for a patient who may choose to receive Hospice care. Everyone involved in our Hospice program is dedicated to quality and comfort for end-of-life care.
Commitment to Community Health and Education
Franklin VNA & Hospice actively engages with our communities by offering free educational programs at local Senior Centers and throughout community buildings. We provide education to local healthcare facilities and coordinate education tailored to their facility needs. Health screenings like blood pressure checks are available monthly- see our blood pressure clinic schedule for dates and times. We also provide access to affordable health services such as our foot care clinics that are held every Wednesday at our office and flu vaccination clinics throughout the year. Education is knowledge and we strive to ensure you have as much knowledge as possible.
Franklin VNA and Hospice is here to support you and the community’s needs. Thank you for choosing Franklin VNA and Hospice as your Home Health and Hospice agency and for sharing your experience with our services with others. It is because of you that we are able to continue to remain a small independent hometown agency.
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