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For the past half-decade, Belen Perez has been a vibrant and valued member of the Marina Coast Water District team, bringing top-tier professionalism, positivity, and a passion for service to work every single day.
As a Customer Service/Billing Technician II, Belen genuinely cares for our customers and community. With attention to detail, she has kept our billing, meter reading, and customer service functions running as finely tuned systems for the last five years:
- Throughout her tenure, Belen has embraced new challenges and adapted to changing processes and technologies. She played a crucial role in the successful implementation of the new payment software, “Infosend,” which has streamlined payment collection operations and managed the implementation of new rates for both sewer and water.
- She has been instrumental in overseeing the District’s customer service, billing, and meter reading functions, where her patient nature, listening skills, and ability to work collaboratively across departments have contributed to the District’s success.
- Her institutional knowledge comes in handy when troubleshooting customer or staff inquiries, ensuring issues are resolved efficiently and effectively, reflecting her commitment to both her role and the community she serves.
Thank you, Belen, for five years of hard work and dedication to our customers. The District appreciates everything you do, and we look forward to seeing all that you achieve in the coming years!
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