In August 2021, Anna Wacha called an NCP who hadn’t made a payment since December 2019. Throughout their conversation, the NCP expressed feelings of embarrassment about his inability to pay all of his bills for the past few years and said he was actually glad Anna had called him. He told her he had lost his mother in January 2020. Shortly after, he contracted COVID. He was hospitalized and, in his own words, horribly depressed. He was a self-employed contractor and eager to get back to work, but he needed foot surgery to do so.
Anna emailed the NCP his case information. Even though she had never asked him to make payments, he went online and made small payments each month. He sent Anna monthly reports and his completed physician’s statement. In January 2022, he resumed his full payments, said he had received a full physician’s release to return to work, and thanked Anna for being so understanding while he got his life back on track. He told her knowing he wasn’t going to have his driver’s license sanctioned or be “thrown in jail” while he recuperated was “priceless.”
“Life happens, and we’re all human, so I try to approach every case with an open mind. I hope that when he talks about CSRU, he says good things,” Anna said.
Great work, Anna! Thank you for your excellent customer service and for setting a good example for others to follow.
