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It is unlikely Jessica Figueroa set out to attract attention when she was helping a custodial parent on a case shared with Nebraska, but that is exactly what happened!
Jessica is a newly promoted Intergovernmental Case Manager in the Council Bluffs office. She has been with CSS for five and a half years. Jessica began her career with Child Support in 2017 as a Typist Advanced and was promoted to Clerk Specialist in 2020. As a Clerk Specialist she began working with the intergovernmental process with outgoing establishment and modification areas.
Betty Rubin, Douglas County Intergovernmental Supervisor for Nebraska Child Support, sent a shout out recognizing Jessica’s “outstanding customer service to her primary customer (Custodial Parent) and our office.” Betty relayed her appreciation and acknowledged Jessica’s efforts to Iowa CSS Intergovernmental Policy.
Betty went on to say Jessica had contacted her earlier that morning asking what needed to happen to move a case forward in Douglas County court with a pending modification. A balance computation was needed for both the child support and medical support obligations, submission of a Transmittal #2 with an additional statement requested by the Douglas County court referee. Jessica provided all needed computations and documents to move this case forward.
“Thank you, Jessica, you really delivered on this. Thank you!” – Betty Rubin
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