March/April 2023

Customer Service

Michelle Zeliadt donated toys, coloring books and activity books for children visiting the Ankeny office. Often times children are in tow with their parents when they stop in the office. The donated items allow the children something to do while their parents are working with Child Support staff. We have even seen repeat customers whose children immediately seek out a new toy or book when they enter the office. The children are thrilled when we tell them the items are for them to keep.

New Hires

  • Fiona Arvidson, Ankeny
  • Ashley Gatheright, Davenport
  • Rebecca Junker, Waterloo
  • Anne Spencer, Sioux City
  • Renee Ranson, Ankeny
  • Valee Kacmarynski, Marshalltown
  • Kailey Smith, CSC
  • Audra Burton, CSC
  • Lisa Taylor, Ottumwa

ISU Insights: Highlighting our design team!

Our instructional design team with ISU's Child Welfare Research and Training Project has more than 78 years of combined instructional design, facilitation and training experience working with Iowa Child Support workers from all around the state. Across the current team of six instructional designers, they design and develop all types of training ranging from annual compliance training like Confidentiality and Safeguarding, informative webinars around Guidelines Supreme Court changes, the upcoming process training focused on the new Electronic Document Exchange tool and skills training such as Motivational Interviewing to courses centered on youth and emerging adults involving the Parenting: It’s a Life curriculum and teen dating violence awareness program. Designers leverage a variety of tools to engage learners that include videos of Iowa Child Support staff explaining different processes and steps to interactive activities and games used to reinforce the material covered in their courses. 

Child Support Contract Staff

Training

Training Resource: Royalty-free media

by Miles Tritle

When designing anything from simple fliers to PowerPoints with many slides, visuals are a critical element. The simplest way for anyone to make their design projects pop is to use high-quality, crystal clear, colorful images. However, you must be careful when selecting images from the internet, as most images that appear in a generic Google search are copyrighted and using them in your design may infringe upon that copyright.


The good news is, there are many sites that offer free, royalty-free (not copyrighted) images you can download without signing up or creating an account! The following is a list of sites you can use to find images, videos, and in some cases even background music you can use

in your projects.

View Resources

Staff Highlight: Rochelle Rodd

There are more than 90,000 people in the United States waiting for a kidney transplant. As a State of Iowa employee, I am proud of the work I do every day to better the lives of the children and families we serve. I helped outside of work in a big way this year as well, with the help of the living organ donation benefit the State of Iowa offers its employees. As April is Donate a Life Month, I am sharing my story. 

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Staff Anniversaries



5 Years:

  • Erin Coates, Dubuque
  • Heath Staedtler, Spencer

10 Years:

  • Mary (Anna) Wacha, Marshalltown
  • Norma Jurado, Pleasant Hill 

15 Years:

  • Erica Wolfe, Creston
  • Rachael Crigger, Clinton

20 Years:

  • Lisa Jarrett, Council Bluffs
  • Laurie Pierce, Sioux City
  • Marie Mitchell, Sioux City (32 years with Child Support)

25 Years:

  • Tara Clark, Burlington
  • Peggy Gimer, Fort Dodge

30 Years:

  • LaVonne Pringle, Fort Dodge

35 Years:

  • Sharla Hickman, Central Office

Policy Corner:


As of 3/27/2023, the Application for Child Support Services may be completed, electronically signed, and submitted on the customer website. We are excited to report that as of April 12, 2023, the Application for Child Support Services has been submitted 275 times. Of the 275 electronically submitted applications, 264 were submitted by a person wanting to receive support and 11 were submitted by a person wanting to pay support. Please contact the Case Setup Policy Team with any questions about e-applications. 

In December 2022, we announced Kayla DeBruin’s onset as our region’s floating SRO. For those of you wondering, this is a normal SRO position that “floats” to various work assignments. Kayla’s duties focus on mentoring new staff after training, assisting with caseload coverage, and working on special projects as needed.  

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