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Central Region case managers are going the extra mile to assist customers in resolving case issues resulting in some nice collections and satisfactions.
- A payor who neglected the child support obligation for many years wanted to sell property. Through the case manager’s work with the case parties, the payee satisfied $24,000 and the payor paid off the state balance of over $8,000.
- A payee reported to the case manager that the payor was moving out of the area and was trying to sell his home. The case manager’s work with the payee and attorney resulted in the lien being transferred to the county of the court order causing the payor to address the child support balance with the sale of the property. This case is now current and actually paid ahead slightly!
- A case manager spent considerable time talking with parties, attorneys, and realtors on a messy property transfer having problems related to title opinions. This hard work resulted in a payment of over $18,000 to the family.
- CSS was unable to complete a suspension for a child that went to live with the payor because the payee failed to return paperwork and was unresponsive to outreach attempts. The case continued to bill and accumulated a balance of over $22,000, all owed to the payee. Out of frustration, the payor stopped making payments. When the case was reassigned to a new case manager, she began making contacts with both the payor and payee to try and settle the matter before the child turned 18. After months of communication with the parties, the suspension was completed, and the payee satisfied over $18,000 of the balance. The payor started making payments towards the arrears balance and was able to obtain a driver’s license again. The payor continues to make payments on the remaining balance and this case should be completely paid off by the end of 2024!
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