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Staff Anniversaries
5 Years:
- Jessica Figueroa, Council Bluffs
- Mark Bowling, Davenport
10 Years:
- Matthew Schuling, Council Bluffs
15 Years:
- Amy Mortenson, EPICS
- Amy Schoville, EPICS
- Jodi Shearer, Pleasant Hill
- Lindsey Weinburgh, Council Bluffs
- Kristine Hall, Dubuque
- Amy Howell, Indianola
- Michelle Tyne, Dubuque
- Jennifer Scott, Central Office
- Julie Davis, Des Moines
- Corina Gould, Ankeny
- Brenda Collins, Sioux City
- Lynn Orban, Sioux City
- Rebecca Villagomez-Mondragon, Council Bluffs
20 Years:
- April Thomas, CSC
- Shannon Zehr, Cedar Rapids
| ISU Insights: Child Support Attorney Conference | The Iowa Child Support Conference provides Assistant Attorneys General who represent the Child Support Unit with the opportunity to interact with colleagues and engage in presentations addressing the legal issues and practical difficulties they face day-to-day. This was the first time in two years we were able to have this conference in person. It was wonderful to see so many familiar faces, along with everyone new, and the presenters were engaging and informative. Overall, the conference was very well received, and we're looking forward to next year. | I am always trying to keep up with the constantly changing trends in technology and training. As 2022 comes to a close and 2023 is on the horizon, many articles are coming out discussing what next year’s most popular trends and software will be. While these articles are helpful, they all come back to the similar theme of creating what will be the most engaging and educational content for staff. One of the strategies to meet that goal is through microlearning. | |
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New Hires
- Kristy Fizer, Dubuque
- Angela Richardson, Ankeny
- JoAnn Eastman, Ankeny
- Tonya Rehmeyer, Creston
- Kathy Lubbert, Mason City
- Katrina Fine, Cedar Rapids
| Staff Highlight: Jade Havermann | |
Meet Jade Havermann, Assistant Attorney General II for Iowa Child Support Services, Western Region. In 2001, Jade joined the Carroll child support office as Assistant County Attorney, serving as legal counsel for a seven-county area. In 2005, she was promoted to her current AAG II position where she provides mentoring and support to other child support attorneys in the region, advises the regional case setup unit, is the sole attorney for the regional judicial paternity unit, assists all child support offices with administrative appeal and judicial review issues, and continues to manage a seven-county caseload.
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Policy Corner:
Currently, Child Support is transitioning our SharePoint sites to the new “SharePoint Online” format. This transition will allow for content to be presented in an updated format with a modern look and feel. In the next couple of months, you will see the new sites and features. As content is migrated to SharePoint Online, Child Support will keep you up to date about the moves.
As part of this transition, the CSRU Portal Page and Best Practices Handbook are being rebuilt in SharePoint Online. In addition to a refreshed look and organization, the issues with links not displaying correctly will no longer be an issue. There will also be a search feature which will aid you in finding the content you need quickly and easily, which has been missing from our current intranet site.
MAPPS Procedures are also being rebuilt in SharePoint Online. This will be a dedicated location for Child Support procedures. Since the site is no longer shared with other divisions within HHS, documents can now be assigned child support specific process codes to help simplify your searches and filtering abilities.
This transition will assist all Child Support staff with getting the information they need more easily and efficiently.
| This newsletter often highlights organizational outreach efforts, but it is important to remember the impact personal outreach can have on customer service. Click the link to read two examples from exemplary staff who utilized outreach to achieve the best incomes for their customers. | |
