FAQ
Q) Now that the Children’s Summer Program is online, I’d like to change some of the classes my child is registered for. Can I do that without penalty?
A) Yes.
Up until June 14 you can change classes without paying a change fee. From June 14 to June 21, any changes will incur a charge of 10% of the class fee(s). To be fair to our instructors and the work they are putting forth in order to transition online, you will forfeit class tuition for changes/cancellations after June 22, 2020 (Session 1) and July 6, 2020 (Session 2).
Q) Can I get a full refund if I no longer want my child to attend?
A) Yes. We recognize that the online format isn’t for everyone, and we want to be flexible with our refund policy. Therefore we are allowing full refunds up until June 14. From June 14 to June 21, any changes will incur a charge of 10% of the class fee(s). To be fair to our instructors and the work they are putting forth in order to transition online, you will forfeit class tuition for changes/cancellations after June 22, 2020 (Session 1) and July 6, 2020 (Session 2).
For those who are able, we would ask that you consider making a small donation. The South Orange-Maplewood Adult School is a non-profit organization serving the community since 1933, and we would appreciate any assistance during this difficult time. This is especially helpful since we lose 10 percent of the tuition to our software company every time we make a transaction.
Q. How will I be notified of cancelled classes that my child was registered for?
A) You will receive an email from us notifying you if a class your child is registered for has been cancelled. Tuition will be moved to a family holding account in ActiveNet, our software system, and can be used toward other classes or refunded upon request. You will have the ability to login to ActiveNet and use the holding account funds to register for another class or request a refund by emailing us at
schoolinfo@somadultschool.org. We ask that you be patient as it will take time for us to administer the refunds.
Q) If we try the virtual classes and my child decides he/she doesn’t like them can I get a refund?
A) Unfortunately we cannot give refunds after June 22, 2020 (Session 1) and July 6, 2020 (Session 2).
Q) With classes being offered online instead of in person, will the prices change?
A)
For those classes where supplies would have been provided, we reduced the course fees and added an online supply list. (We will transfer any supply fees to your family holding account in ActiveNet.) We’ve also partnered with Mika Braakman of A Paper Hat, located at 94 Baker Street, Maplewood, NJ to ensure art supply availability in the community. Mika generously offers a 10% discount on Children’s Summer Program supplies and free delivery in Maplewood/South Orange on orders greater than $30.