Dear Valued Customer, 

Welcome to the December edition of CHEPedia Toolbox. This is our quarterly newsletter sent to all of our supply chain partners. This features useful tips and tools that make it easier for you to do business with CHEP and gives you time back in your day. 
Supporting your business during the Christmas and New Year period 

It's that busy time of year again - the lead up to the festive season.

Click here to view our Christmas and new year trading schedule.
Achieving better results together by following best practice in equipment control etiquette

As the end of the year approaches, it is important to take some time out to focus on maintaining good equipment control etiquette. This will improve the effectiveness and efficiency of interactions with trading partners and ensure your supply chain is at peak performance. 

Here's a refresher on some of the key recommendations created with our customers: 
+ Ensure that appropriate documentation accompanies equipment movements
+ Be proactive with your trading partners - contact them before correcting or rejecting transactions
+ Respond in a timely manner to queries raised by trading partners
+ Engage in open and courteous communication with your trading partners
Access this best practice guide, along with other key resources including online training, by logging into the following page on CHEPedia, 'More value for you' (click here)
Giving you time back in your day with new enhancements on myCHEP

In line with your feedback, we're excited to announce that we have made several enhancements and fixes to myCHEP including the addition of an Authorised Transfers - Rejection Alert. 

Click here for more information on the release notes in Australia.

Additional training videos are available when you log into myCHEP along with support resources on CHEPedia (click here to access). These are designed to help you get the most out of this portal. Keep a look out for new training resources coming soon on Exchanges and Corrections Requiring Authorisation.

Know about corrections and reversals sooner

Register to receive automated alerts on corrections or reversals impacting your account. This will enable you to manage these more quickly and will assist mitigate potential disputes with your trading partners. 

To register, email CHEP Customer Service on or call 13 2437 with your CHEP account number/s and email address. 
CHEP Customer Forums all wrapped up for 2018

5 cities over 3 months with over 140 attendees involved this year from different sectors including Fresh, Consumer Goods, Retail and Logistics. 

These forums provided an excellent opportunity for collaboration, networking and helping to drive best practice in the community.

Attendees had the opportunity to share their views and experiences with CHEP and build valuable connections with each other. Sessions featured:
  • Case studies with The Kraft Heinz Company in Brisbane and Redox in Sydney
  • Workshop on equipment controller on-boarding
  • Updates on CHEP initiatives
  • Presentation on available resources and reporting from CHEP
  • myCHEP training
Next steps - we are now finalising additional on-boarding and support resources, along with training material for the launch of the Exchange module in myCHEP due in 2019. 

Click here for more information on the forums and to register your interest for next year.
Join the conversation

If you would like to stay up-to-date on the latest news, share your views, provide feedback and collaborate with us online, then follow and engage with CHEP Australia on:

From all the team at CHEP, we wish you a safe and joyful festive season. 
We look forward to working with you in 2019 to build more sustainable supply chains together.