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We are pleased to share with you that today, March 19, 2025, Health Care Service Corporation (HCSC) has completed its acquisition of the Cigna Healthcare Medicare Advantage, Supplemental Benefits, Medicare Part D, and CareAllies businesses.
As we enter this exciting new chapter, rest assured, your day-to-day interactions with us remain the same:
- You will still use the same systems to access your book of business, complete apps, access training, and secure marketing and enrollment materials.
- You will continue to sell the same Cigna Healthcare MAPD, Medicare Supplement, Supplemental Benefits, and PDP plans you did in AEP throughout 2025.
- You will continue to call the Cigna Agent Resource Line (CARL) and Agent Resource Center (ARC) when you need assistance.
- Your Broker Sales Managers, Strategists, Sales Directors, RVPs and Sales Leadership team members are just a phone call away and always available to help you in any way.
For your Cigna Healthcare customers, there are no changes at this time: same plans – including member ID, benefits, and network structure, tools, and customer service team.
Please note that there is no plan to change agent hierarchy at this time – please continue using the hierarchy for the product you are selling.
As the transition continues, we look forward to keeping you informed and following up with additional updates as they become available. We will keep you informed how you can become contracted and appointed to sell plans offered through HCSC's operating divisions.
If you have any questions, please reach out to your broker sales manager or the Cigna Agent Resource Line (CARL) at (866) 442-7516 or the Agent Resource Center (ARC) at (877) 454-0923. Thank you for your continued partnership and dedication.
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