Bainbridge Islanders,
The City of Bainbridge Island has an on-line tool we want and encourage the community to use to report maintenance and other issues such as graffiti, potholes, code enforcement, illegal dumping, etc.. The tool is SeeClickFix and can be found on the City’s website by clicking on “How Do I?,” and then “Report a Road Issue or Code Violation.” In theory, SeeClickFix is intuitive. A map is used to mark the location of concern. There is a drop-down menu of various issues. The tool is intended to make it as easy as possible to report issues or maintenance problems.
At two recent community meetings, residents expressed concern with the lack of responsiveness to the complaints entered into SeeClickFix. In response to the concerns raised, City staff gathered and reviewed the data from SeeClickFix. Upon reviewing the information, one can easily see that some City functions have a prompt response rate and others do not.
Not all complaints are equal. Some complaints need just a simple response. A dead animal in the road normally requires nothing more than dispatching maintenance personal to the site and removing the dead animal. A code violation, on the other hand, normally requires investigation and time to correct the potential violation. The timelines are different; however, all concerns entered into SeeClickFix should be acknowledge with a response provided regardless of the type of complaint.
Greater oversight and scrutiny are being provided to the response rate of SeeClickFix. I expect that the community will see improvements. By working together we can make Bainbridge Island better for everyone.
Best,
Blair King
City Manager
