Delays at the Utilities Business Office
Hello there, Oak Ridge Utility Customers!
The new utility software system is up and running! For most of our customers, it has been great. Folks like the new bills, the new and improved online information, and the how their new bills reflect your most recent utility consumption.
We expected to have a few bumps in the road, and boy – were we right. We’ve had a few doozies.
Some of our friends were surprised by the changing due dates and, sadly, were unable to even speak to us about it because the phones have been tied up constantly. Some folks found the new bills confusing or didn’t understand the charges. On top of that, we’ve had a few days where we couldn’t take your credit card payments, even if you were standing there in front of us with your card in your hand! How crazy is that?
We are really sorry about this. We’ve been workin’ those phones as fast as we can answering questions and making arrangements for the folks nonstop.
Because we know that a few of our friends have had problems getting their payments in, late fees have been automatically waived and disconnects have been delayed while we tweak a few more things to get them working perfectly. We hope that this really helps.
I want you to know that our small staff is working as fast as they can, but they are swamped, and the phones are overloaded. If you want to talk to us but do not have a critical situation, please consider waiting a couple of weeks before calling in, for example, to re-establish budget billing. It would probably be better for both of us.
Don’t forget though, like I said earlier, the new system is great. In just a little bit of time, we will look back and wonder what this was all about.
But for now, we thank you for your patience and support.