Pacific Station Relocated — New Customer Center Opens
Free Fares through February 25
The METRO Pacific Station complex, located at 920 Pacific Avenue, will close for demolition and redevelopment. METRO moved transit operations to its temporary River Front Transit Center on February 12.
METRO’s Customer Service booth and ticket sales also opened on February 12 to the new Customer Experience Center located at 603 Front Street in Santa Cruz. Over a dozen operator trainees will be onsite at River Front to assist customers in finding their buses.
To help ease this transition for riders and acquaint them with the temporary transit center, METRO will offer free fares throughout its bus system from February 8 – 25, 2024.
Changes in Transit Operations started February 12
The METRO Downtown Transit Center Interim Operations plan will use curbside space on Soquel Avenue, Front Street, River Street, and River Street South to create three new bus stops (Areas 1, 2, and 3) and create multiple bus layover spaces.
METRO plans to board and deboard passengers at three bus stops (Areas 1, 2, and 3) located at River Street South and Soquel Avenue.
- Area 1
- Located at the River Street South and Soquel Avenue intersection
- Routes Served: 18, 19, 20, 40, 41, 42
- Area 2
- Located at the existing stop on Soquel Avenue between River Street South & Front Street
- Routes Served: 17, 35
- Area 3
- Located at the existing Front Street stop alongside CVS Pharmacy
- Routes Served: 1, 2, 3, 4, 90X
METRO’s customer service booth and ticket sales will also be relocated from Pacific Station to a temporary Customer Experience Center at 603 Front Street, across from CVS. It will be open to assist customers in-person Monday – Friday, 8:00 a.m. – 5:00 p.m., or by phone at (831) 425-8600.
METRO riders will have access to a public restroom near the Soquel Front Parking Garage at 601 Front Street facing Soquel Avenue, located next to Oswald’s Restaurant (121 Soquel Avenue) and across the street from New Leaf.
For more information visit scmetro.org/transitcenters.
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