My Spokane 311 Adapts to Serving Citizens during COVID-19
Like any business, My Spokane 311 had to adapt quickly to continue providing services remotely.
Operationally, the City was
able to deploy 11 agents to home-based work as part of its Continuity of Operations planning.
"Just 3 months ago we secured laptops and phones in the event of an emergency. Our IT department was able to quickly program devices to allow phones to work off-site. With that technology and the new Salesforce customer relations management we were able to provide services remotely the day before the Stay Home, Stay Healthy order was issued. " says Carly Cortright, Director of Customer Experience.