City of Spokane
COVID-19 Community Update
April 20, 2020

#Inland Strong
Each day, information evolves about Coronavirus Disease 19 (COVID-19). At the City, we want our citizens and visitors to know that we are working to reduce the spread of this disease in our community, continue to provide critical City services, and address impacts of closures of schools, business and events. For the most recent and local data on cases and outcomes, visit .
Mayor's Update
Monday, April 20, 2020
Your City at Work
No Time-Outs for Waste Water Department
We Want to Hear from You!
The region has been responding to the impact of COVID-19 in our community for more than a month. The City has provided regular updates and information about resources, response, and relief efforts. We need to hear from you. Please take a 2-minute survey to provide us insights about your observations and experiences over the past several weeks.
My Spokane 311 Adapts to Serving Citizens during COVID-19
Like any business, My Spokane 311 had to adapt quickly to continue providing services remotely.
Operationally, the City was able to deploy 11 agents to home-based work as part of its Continuity of Operations planning.

"Just 3 months ago we secured laptops and phones in the event of an emergency. Our IT department was able to quickly program devices to allow phones to work off-site. With that technology and the new Salesforce customer relations management we were able to provide services remotely the day before the Stay Home, Stay Healthy order was issued. " says Carly Cortright, Director of Customer Experience.
Stats at a Glance
  • General questions are up 32%
  • Online requests are up 16%
Need Utility Assistance? Ask us Now!
My Spokane 311 takes requests for City utility services, including billing questions and payment arrangements.

Payment arrangement calls are currently down 40 percent and the City anticipates there will be a significant need to access the U-Help program that has been generously supported. Local donations are ready to be dispersed for those who qualify. Citizens who need help are encouraged to access the system now to avoid a surge in requests. If you need help, CALL TODAY!

Dial 311 or visit MySpokane311
Monday - Friday
8 am - 5 pm
Regional Financial Helpline Available
As part of the regional effort to recover from the economic impacts of COVID-19, the City of Spokane is partnering with Spokane Public Library to provide a Financial Helpline for all businesses and individuals countywide trying to access COVID-19 financial recovery programs.

Spokane Public Library staff are operating as “Resource Navigators” to take calls and work one-on-one with callers to connect them with local, regional, state and federal resources for assistance. This resource is available for any business or individual in Spokane County. Businesses and citizens can learn what programs are available to access based on their situation.
Your donations combined with the matching funds from Avista and the City of Spokane have raised over $143,000 for utility assistance in our community!

Those who need utility assistance can contact SNAP at (509) 456-SNAP to request support.

More information on support that’s available for our community members and businesses can be found on the City’s web site.
Celebrate Earth Day at Home!
Commemorate the 50th anniversary of Earth Day by building your sustainable knowledge with activities that can be practiced. From composting to conserving water, join one or all five virtual presentations this week. Each day, our workshops will be held from 10 to 11 a.m. Each session includes an illustrated presentation and opportunities for Q&A.
Stay in the Know
The Spokane County Emergency Coordination Center has been activated to respond to COVID-19 as a region. For daily updates and official local information follow Spokane COVID Response on Facebook, subscribe to their newsletter and visit
For Spokane County case data, visit
On the Bright Side
We love the seeing all of the signs of encouragement around town. Thank you for showing support for our community!
A New Week Needs a New Menu!
#OrderUpSpokane with 10-minute parking zones near restaurants in the City core allows citizens and delivery drivers to efficiently pick up to-go orders. Check out these lists of restaurants you can support.
Need Mental Health Help During this Crisis?
Contact 24/7: Frontier Crisis Line (509) 838-4428
Contact or Walk-In: Inland Northwest Behavioral Health (509) 992-1888
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We are here to help! Simply dial  311  or if outside City limits:  509.755.CITY(2489) .