City of Sunrise Utilities Department
Public Service Division
10770 West Oakland Park Boulevard
Sunrise, Florida 33351
Utility Billing System Maintenance Now Complete
 
Dear Sunrise Utility Customer:
 
We are pleased to announce that the Utility billing system maintenance and enhancements were successfully completed ahead of schedule!

This system enables us continue to deliver on our goals of providing our customers with improved customer service, transparent account data, system security, and helpful account management tools.

We thank you for your patience and invite you to follow the steps below to initiate your account at your convenience.
How to Initiate and Access Your Utility Account
Please follow the process below to initiate your account the next time you log in.
 
Step 1
Visit the customer portal www.sunrisefl.gov/UB and click the "Register\Initiate" button.

Step 2
Enter the e-mail address associated with your existing account ({Email Address}), along with your name and password, and click register.

Step 3
An e-mail containing a link will be sent to your registered e-mail account from selfservice@sunrisefl.gov. Click on the link to confirm your account.

Step 4
Once redirected, click on “Sign in to Citizen Portal” to launch the login page.

Step 5
Enter your e-mail address and password to sign in to your account. Provided that you used the e-mail address associated with your existing account, all of your account information will be linked in the system as it was previously.
 
Should you encounter any issues, or if you would like to learn more about managing your account in this enhanced system, we have a customer help manual available.

As always, please report any issues to our technical support team via customerservice@sunrisefl.gov or by phone at 954-746-3232. Please provide us with your name, account email address (username), and your service address so we can assist you. We stand ready to assist you in initiating your account and greatly appreciate your trust and patience as we continue to enhance the way that we serve you.