If you'd like to report an issue that may be in violation of the City Code, such as long grass or a car parked on a lawn, please contact City Administrator Dennis Durham at 515-645-6808 or ddurham@windsorheights.org. You can report the issue anonymously online at https://www.windsorheights.org/requesttracker.aspx or send a text to 855-637-9442. 

You can text a question or concern to (855) 637-9442. If you are asking a question, you will get a response with a link to our website with more information. If that doesn't answer your question, you will then be able to send a message to City staff who will contact you during normal business hours (Monday - Thursday 8 am to 4:30 pm and Friday 8 am to 3 pm). You can also report a concern by texting (855) 637-9442. This is a quick and convenient way to let the City know about issues in the community. This is for non-emergency issues. Please always call 911 in the event of an emergency.

Call Ankeny Sanitation at 515-964-5229. Click here to learn more about garbage collection in Windsor Heights.

Call Waste Management at 515-244-7336. Click here to learn more about recycling collection in Windsor Heights.

If you suspect that the sanitary sewer is backing up through a basement drain, call the Public Works Department at 515-645-6825. If this happens outside of regular working hours (Monday - Thursday 8 am to 4:30 pm and Friday 8 am to 3 pm) or you are unable to reach the Public Works Department by phone, call Polk County Dispatch at 515-286-3333 and they will contact the City for assistance.

Check out the latest road construction update at https://www.windsorheights.org/489/Street-Project-Update. If you have a specific question, please contact Public Works Director Dalton Jacobus at 515-645-6825 or djacobus@windsorheights.org. 

To download a permit application, please visit https://www.windsorheights.org/514/Permits-Inspections.

The City of Windsor Heights contracts permit and inspection services to Safe Building Iowa. To apply for a permit, please send your application and plans (as needed) to Safe Building at office@safebuildingiowa.org or call 515-333-4161. Safe Building will process your application and answer any of your questions. The City of Windsor Heights will contact you for payment once Safe Building has approved your permit.

Two Windsor Heights police officers were recently recognized by the Noon Optimist Club of Western Des Moines. These awards were not held in 2020 due to the pandemic. Instead the group gave out two years of awards at this ceremony.

Officer Irlbeck was selected by his peers as the 2019 Windsor Heights Officer of the Year. Officer Irlbeck was previously selected as the recipient of the 2019 Central Iowa Traffic Safety Task Force OWI Enforcement Officer of the Year and he recently received recognition from the Clive (Iowa) Fire Department for his role in saving a life while off-duty at Genesis Health Clubs in Clive. 

Detective Kyle Johnson received his award from Noon Optimist Club of Western Des Moines President Rebecca Butler Mona, Windsor Heights Police Chief Chad McCluskey, and Optimist Respect for Law Project Chair Janet Lloyd.

You have a couple of options for disposing of appliances like a deep freeze, refrigerator, kitchen range, air conditioner, dehumidifier, water heater, furnace, washer/dryer, microwave, and more!

Load your appliance up and take it to Metro Park East Landfill in Mitchellville. If your appliance is smaller, such as a microwave or dehumidifier, you can also take it to Metro Hazardous Waste Drop-Off in Bondurant. When you self-haul your appliance, it can be recycled for $15 at either Metro Waste Authority location.

To get an appliance picked up at the curb, you must purchase 7 large item stickers ($5 each) and call Metro Waste Authority to schedule collection.

Large item stickers are available on Metro Waste Authority’s website or at the customer service departments of many local retailers such as True Value and Hy-Vee on Grand Avenue, as well as at City Hall. Make sure to purchase the orange stickers and check that you have the correct number.

If the event needs to be canceled or moved indoors due to weather, a decision will be made on the event day by 2 pm and will be announced on the City's Facebook page.

Use your Des Moines library card to check out an Iowa Adventure Pass to the Blank Park Zoo, the Greater Des Moines Botanical Garden, and the Science Center of Iowa. The Adventure Pass allows free entrance to these venues for two adults and two children. Cardholders may reserve a pass to each venue once a year. Reservations can be made online at the button below.

Have your next event at the Windsor Heights Community Center! Windsor Heights residents receive a 25% discount off of the rental fee. This signature facility can seat over 200 people. Since opening in 2010, the facility has hosted wedding receptions, birthday parties, corporate meetings, and countless other events.

Have a question for the City? Or need to report a pothole or other issues in Windsor Heights? Send us a text! TextWH is a non-emergency service. Always call 911 in the event of an emergency.

Text a question or concern to (855) 637-9442. If asking a question, you'll get a response with a link to the City's website with more information. If that doesn't answer your question, send a message to City staff who will contact you during normal business hours.

Alerts from the City of Windsor Heights are sent for snow parking bans, road closures, water main breaks, and other breaking news. Unlike TextWH, our new interactive texting service described above, you do need to sign up to receive these alerts. Click the button below to sign up.