– March 24
TO ALL OF TEAMCONCORD
Thank you for keeping our organization with running in this difficult time with your passion for providing excellent service and demonstrating daily how much we care about our community, co-workers, and customers.
Officer Smith and Officer Maurer
Concern, Customer Focus
Officer Smith and Officer Maurer responded to a call where a citizen was out of food in his home and had no transportation. The officers went the extra mile and bought him something to eat. Way to go guys!
Connie Hicks, Bob Pate, and Larry Barbee
We are very appreciative of the above coworkers for running fiber and placing poles and power for our security camera installation project at McGee Park. This was a complex project that required a significant amount of teamwork and communication between departments. Thank you all for your excellent teamwork!
Professional, Timeliness, Teamwork
While another coworker was out of the office, Kristina helped update a contract that was on hold in Laserfische's contract routing system. Her knowledge of the system allowed her to upload the needed document in record time. Her willingness to help and assistance uploading the update will allow the project to begin sooner.
Shelby Russ and Sherry Cochran
Concern, Teamwork, Fair & Equitable
We sent an email to staff the afternoon of 3/18 just to remind them to clean up and wipe down their work areas due to COVID-19. Shelby and Sherry went about and beyond for the Call Center and Walk In Customer Service Team. Shelby asked for a vacuum, which we found and began at each person's desk to vacuum around and underneath so the area would be clean and fresh. Sherry followed behind with wipes and Lysol cleaning the baseboards and bottom portion of each desk which is normally forgotten. Hats off to these ladies for caring about our team and keeping the area as clean as possible. They asked on their own accord to take care of this for the department and it was very much appreciated!!! Thank you ladies!!
Troy Savage, Valerie Proper, Michael Rush & Marcus Entzminger
Professional, Customer Focus, Communication, Teamwork, Fair & Equitable, Great Service
I had an extensive bulky waste inquiry from a very upset customer and these 4 went above and beyond to find the issue and get it corrected. We handle a lot of upset customers in the call center, but having these guys back us up when we call makes our jobs less stressful! Thank you all for working with me to collect the customers bulky waste and enhance this process for the future- proud to be on your team!