June 22, 2021
ConnectCenter User Manual

Applicable to: Mercy Care Complete Care, Mercy Care DD, Mercy Care Long Term Care, Mercy DCS CHP, and Mercy Care Advantage
On April 9, 2021, we sent a notification concerning ClaimConnect is Getting an Upgrade. At this time we would like to provide you with user guides to navigate ConnectCenter to submit claims, whether you have a CMS 1500 form or a UB-04 form.

You will be able to setup a new account in just seconds. Once you have received your new credentials, you may immediately begin checking eligibility. Claim submission will be available to you within one business day of setting up your account. Be sure to bookmark the new login page: https://physician.connectcenter.changehealthcare.com/#/site/home?payer=214556.

The following user guides will help you to navigate ConnectCenter:

Please contact Change Healthcare for training. Don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!