I'm Dr. Aaron Lech, the founder of ClearVue Eye Care. We've grown much over the last 16 years. For that reason I've not had the pleasure of meeting each and everyone of you who may be reading this. Nevertheless, I know that the sentiments that I want to express to you are shared by Dr. Liddicoat, Dr. Swanson, Dr. Hornick, and each and every one of our amazing team members.
Healthcare is not just about insurance, office visits, co-pays, prescriptions, diseases, procedures, deductibles, etc. Neither is healthcare possible via a "system" - systems can be helpful to our healthcare process, but a system cannot care for a human being.
Healthcare is something that happens when one person cares for another.
Healthcare requires trust.
In this current environment full of concern, shortages, fear, directives, hoarding, panic, politicking, face masks, unemployment, (fill in the blank), we often find ourselves asking "Who can I trust?" It's a very valid question.
As healthcare providers we've had to both extend trust and ask for it at the same time.
We've had to extend trust to patients.
We've asked, and expected, that only healthy patients who are taking prudent precautions themselves come to receive care from us. While we are actively taking plenty of preventative measures which you can read about lower in this email, nothing in life is risk-free. We're trusting YOU to be honest and forthright with us and our staff about your medical condition and health so that we don't endanger ourselves or other patients while taking care of you. We are willing to extend that trust.
We've had to earn your trust as well.
Your trust in us is not based on a slick website, or a nice logo. We believe that you trust us because you have a relationship with us, and you've watched us always attempt to do right by you. We're not perfect; that's impossible. Trust is a continual process. It's been said that the house of trust is built with tiny bricks. Little by little, visit by visit, brick by brick, we've earned more and more of your trust. You trust that we would never knowingly put your health in a place of compromise. You trust that we will not let staff who are sick or who have interacted with others who may be sick, serve in clinic. You trust that we won't take unnecessary risks during this sensitive time. You trust that we'll be here when you really need us. We don't take your trust lightly.
It's not been easy at times to take the right stand on all the right issues at all the right times. We're trying to be thoughtful, caring, and relational. That all requires trust.
Here's to your health; here's to your eyes! Thank you for trusting us.