November 2020

In this issue...

CEO Connection
Deputy Director
Upcoming Events & Deadlines

Quick Links
Welcome to our Newest Members!

Wake Smiles Community Dental Outreach

New Stories Health and Wellness Center 
A Warm NCAFCC Welcome to Reed Cochran - Interim ED with Care Ring
CEO Connection
Randy Jordan, CEO

COVID-19 Vaccine Readiness – We Have a Role

For the past two months, I’ve served as a member of DHHS’s COVID-19 Vaccine Task Force. The goal of the Task Force was to provide for an equitable and efficient distribution of COVID-19 vaccine according to reasoned priorities of use once the vaccine becomes available. On October 16, DHHS, with significant input from the Task Force, submitted its proposed vaccine plan to the CDC. Although an available vaccine was hoped for at the end of November, it appears that even the front-runner vaccine by Pfizer may be pushed back into early 2021.

In any event, this important topic deserves our attention too as healthcare providers who serve an uninsured population that might otherwise be overlooked. The Task Force vaccine plan includes free and charitable clinics among the distribution channels, but the details are far from complete. Current versions of the vaccine require deep cold storage and the administration of two doses. The issue of vaccine hesitancy (a reluctance to use the vaccine once available) is prominent among the patient population we serve. So, all of this means that we need to now begin an internal dialogue on how NCAFCC’s Member clinics can best participate in North Carolina’s COVID-19 vaccination plan. In response, I invite your thoughts and ideas about the COVID-19 vaccination process. I’ve invited DHHS to address our Membership about their COVID-19 vaccine plan and there may be other learning opportunities as the release of the vaccine nears. Please drop me an email on this topic so that we can work together as we continue to do our part in fighting the COVID-19 pandemic.

From our family to yours, we wish you a Happy Thanksgiving!
Opportunities Abound!
Mark Scheerer
Deputy Director

Heading into November we have a number of meeting opportunities for you to participate in as we wrap up a crazy 2020.

Regionalization Kicks Off!
Our first two regions, 3 and 5, are holding their kick-off meetings in November. The work of the first two regions will help guide us as we begin having meetings with all regions in January; and as we start the process of working more closely and effectively together. Hang's going to be a fun ride!

Free Continuing Education Series
For physicians, nurse practitioners, physician assistants and nurses

Operationalizing Digital Health
November 5 / 12:30 - 1:30 pm

Successful Virtual Encounters
November 19 / 12:30 - 1:30 pm

Part of the NC AHEC Program
Appropriate credit for physicians, nurse
practitioners, physician assistants and nurses will be
offered; 1.0 Contact Hour per session

Updox Town Hall
Workflows for Telehealth and Bringing Patients Back Safely
Tuesday, November 17
12 - 1:00 pm
As COVID appears to be spiking again, I’m hearing more stories of clinics dealing with COVID so utilizing telehealth is as important as ever in keeping staff and patients safe. The Updox Town Hall will be facilitated by Updox support staff who will be discussing ways to use telehealth effectively. For those of you who consistently use Updox this will be an excellent refresher; and for those of you who are registered for Updox but have never used it, please plan to attend to learn the best ways to implement it into your clinic.

Discussion Topics:
  • Using three-way video chats - NEW
  • Creative ways to use Updox during the pandemic
  • Best practices that the Updox team have seen groups utilizing for telehealth visits and bringing patients back safely when in-office visits are necessary

All attendees will be entered into a drawing for a $25 Amazon gift card. More meeting information coming soon.

Evaluating Health Center Response to the COVID-19 Pandemic
Presented by Americares
December 10
1 - 2:00 pm
This training will guide participants through the process of evaluating their health center’s response to the COVID-19 pandemic. At the end of the training, participants will receive an electronic After-Action Report/Improvement Plan Template custom designed for health centers.

Topics include:
  • Review of the incident evaluation process
  • How to conduct a debriefing
  • Overview of the After-Action Report template
  • How to conduct an After-Action Conference
  • Conducting a COVID-19 Mid-Response Evaluation

Watch for more information.

It's hard to believe the holidays are just around the corner. Let's all stay safe over the holidays and always! NC Department of Health and Human Services (NCDHHS) Interim Guidance for Private Social Gatherings and Guidelines for Get-Togethers.
Highlights of the Guidance for Private Social Gatherings include:
  • Basics about when to not attend gatherings
  • Ways to reduce risk associated with social gatherings
  • Recommendations for people who are hosting a social gathering
  • Recommendations for people who are attending a social gathering


Rural Diabetes Prevention and Management Toolkit See the toolkit

Can Telehealth be Saved from Systemic Racism?

And finally...I hope everyone has a wonderful Thanksgiving!

Infographic Available
Looking for a way to tell your clinic's story? Our new infographic is now available for download from the Members Only section of the website. It be can customized with your clinic's information or used with just the statewide facts. If you want it customized, contact Mark for more details.

Upcoming Events
Board of Directors 

Board Chair
April Cook, MBA
Lake Norman Community Health Clinic

Vice Chair
Tony Price
Moore Free and Charitable Clinic

John Price, MPA
ORHCC – Retired

Tracy Salisbury
Open Door Clinic of Alamance County

Sherri Fisher
The Good Samaritan Clinic of Morganton


Andy Kurtzman, MHCA
Scotland Community Health Clinic

Sissy Lee-Elmore, MBA, MPA
WATCH Healthcare Program
Past Chair

Janet Jarrett
Albemarle Hospital Foundation Community Care Clinic

Michael Lischke, EdD, MPH
Northwest AHEC
WFU School of Medicine

John Mills, CPC

Krista Woolly, MS
Community Care Clinic of Rowan County

The first four of our Healthy Neighbors podcasts are online on our website. In the first series, Randy Jordan and Dr. Andy Barbash discuss telemedicine and how NCAFCC clinics are adopting this model of care during the COVID-19 pandemic and beyond.

COVID-19 Crisis Response Webinars
Sponsored by the NC Association of Free and Charitable Clinics and the National Association of Free and Charitable Clinics.
  • Messaging & Communications – Developing Your Clinic’s COVID-19 Narrative | Watch
  • Financial Resources – Building Your Clinic’s Value Proposition | Watch
  • Human Resources – Sustaining Your Clinic Team | Watch
  • Strategic Opportunities – Leveraging the Crisis for Change | Watch
  • NCAFCC COVID-19 Workbook by Next Stage | View PDF

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Deputy Director
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Director of Quality & Clinical Support
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COVID-19 Grant Manager
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