Advance Authorization Now Available
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient. And delaying the implementation of service change requests while waiting on a signature can delay addressing small issues that can lead to bigger problems.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement. You pre-select the maximum monthly charge amount of the change order ahead of time, so there are no surprises. And you can limit who on your team can submit a request through this program.
Why choose Advance Authorization?
Advance Authorization offers agility and the ability to address issues quickly. You no longer need to wait for the approval and signature of every change order to be processed before a service request can be opened. The OpSus team can respond to your needs as they arise.
How does Advance Authorization work?
First, the OpSus team will verify that the change request was made by an authorized individual. Once the requestor’s privileges are confirmed, the change order is documented and a copy is sent for your records. The changes are provisioned, and you are notified when they are complete.
How do I join the program?
Contact your Customer Success Manager or Sales Director. They will provide a straightforward one-page form where you customize the parameters of your program and choose your designated requestors. One signature enables the smooth and timely execution of routine changes and minor updates.
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