knowledge of the services, and their ability to run the call effectively.
Observe & Listen!
By observing and listening a trainee can watch how it is done. Your customer gets the best service from your experienced Service Professional or Trainer, and your trainee learns.
After the call, the Service Professional and the trainee can return to the office and role play in a one-on-one or a training classroom environment. This allows the trainee to perform the call in a safe environment. We all make mistakes, so positive reinforcement is the key in training!
Always Be in Control!
Provide Postive and Opportunistic Feedback
Practice Makes Perfect
And, once you are confident that your trainee is ready, have them run calls with an experienced Service Professional or Manager to observe and provide back-up if necessary.
Need some training to assist your trainees?
Are we following up on our unclosed calls?
You could be one follow up call away from a sale.
It is good practice even if they say no.
Don't Miss this Opportunity!
If you are interested in having a training for your service professionals or would like to speak with me regarding my services email me at firstname.lastname@example.org or call 540.522.1117 for questions.
Consulting/Coaching & Training
28150 N Alma School Rd. Ste. 401 Scottsdale AZ 85262