The Ultimate Customer Service Experience

What If? 

..........instead of spending more money on marketing you invested more time in training your Service Professionals to make the most of every call?
..........there was a written standard of expectation of your Service Professionals and daily, weekly and yearly goals were set and the results were monitored daily? 
..........the calls that were ran the previous day were reviewed and followed up on to make sure that the Service Professionals are running the calls properly?
...........success was praised and mistakes were used to train the Service Professionals in in a positive way? 
...........there was a no fault and no drama way of communicating and a win, win attitude prevailed? taking the time to implement these ideas the Company, the Customer and the Service Professionals all benefited from them?
...........with a small investment in what you already have you could greatly increase your revenue?

Contact me at 5 40.522.1117  and we can discuss several ways to provide the training your Service Professionals need!  


My mission has always been to make a difference for others. It is the entire reason I created my Gold Nugget Series Workshop! I want to help you increase your earnings with your service calls! 

Lately, I have received some fantastic feedback, thank you. I appreciate the time taken to let me know the training is accomplishing your goals! 
  • "Just wanted to thank you for the training this weekend. So far this week I set my own personal record with $13,500 in sales. The training really helped. Thanks again and I hope you have a great weekend."
  • "I just wanted to extend a huge Thank you to you. I have treasured our conversation from Waco this spring. I have implemented many changes in my company. We went from being in the red to being in the black.  My two techs went from being the lower revenue makers to becoming number 6 and 8 on the top service professional list in June, and we are looking optimistic in July as well.  I have learned so much in the last months about myself.  I just want to thank you for being an instrumental piece in my professional growth." 
  • "Thank you for sharing your knowledge and expertise with my team. I thoroughly enjoy the training every time I attend. You are an inspiration and we are better because of you. My shop will continue to practice the Dale Mincks Affect. Thank you."

If you are STRUGGLING TO INCREASE YOUR EARNINGS on your service calls, CONTACT ME! Whether we are having an in-house training or some one-on-one coaching, my training series will get you to where you want to be!


August 8 - Houston, TX -  FULL
August 9 - Austin TX - FULL
August 10 - San Antonio, TX - FULL
August 11 - OPEN

If you can not attend either workshops or they are already full and you want to meet me for:
  • One-On-One Coaching Session
  • Discuss Having a Custom Designed In-House Training 
Contact me directly at  540.522.1117.


Dale Mincks
Consulting/Coaching & Training

28150 N Alma School Rd .
. 401
Scottsdale AZ