What is Code RED and what is it used for?

Code RED is a notification service provided by Crisis24. It’s used to alert residents through a variety of channels of time-sensitive information, emergencies or urgent notifications. If you don't already receive phone calls, texts or emails from the POA, using Code Red, please signup. You may do this by going to the link that is located on the members website near the bottom of the page. To read more about Code RED and or sign up please click HERE. If you change your phone number(s) or email address, you will need to update your information on Code RED.

How will I know when a message is from Code RED?

A Code RED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. You should add these numbers to your contacts, so you will not think the call is SPAM. If you need to replay the message received, you can re-dial the 800 number and listen to the message again in its entirety.

What do I do if I receive a message?

If you receive a Code RED phone call, listen carefully to the entire message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fire department, or EMS. If you receive a Code RED call, email or text message, please be sure to read the entire message carefully and follow all instructions.

What if I missed a Code RED phone call?

The Code RED system will leave a message on your answering machine or voicemail if you miss a phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, Code RED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

Questions? Call Code RED Customer Service 866 939-0911.