Mercy Care is seeking information from providers to help us understand our network’s capability to provide telemedicine/telehealth services to members, especially during the COVID
Mercy Care has created a
2-minute online survey
. If someone from your practice would respond, it will help us ensure that our members have access to care during this period.
Office closures and operational changes
If you are planning to change or cancel business hours at your practice as part of COVID-19, please notify your
provider representative as soon as possible. This will allow us to inform our Member Services department and communicate with transportation providers so as not to bring members to your office outside of business hours.
No-cost telemedicine/telehealth participation for providers
If you’re not already participating in telemedicine/telehealth and you’d like
to, the Arizona Medical Association (
is partnering with
CompuGroup Medical (CGM) to provide
CGM’s telemedicine platform, CGM ELVI, for free to Arizona physicians for six months.
To learn more about this timely benefit, click
and/or call CGM's dedicated line for ArMA members at (855) 270-6700.
Frequently asked questions about telemedicine/telehealth
Mercy Care has received numerous questions from providers about billing for telemedicine and telehealth.
We have placed a list of the questions and answers on our website. We’re updating these as quickly as we can. In addition, we recommend:
the AHCCCS links below, as questions and answers are updated frequently.
If you have additional questions,
lease contact your provider representative.
We are so grateful for your help in caring for our members, especially during this time.