MACo's Bronze Corporate Partners
is warning customers to be on alert for potential scammers during the COVID-19 Pandemic.
With the District of Columbia, Maryland and the world experiencing the impact of the COVID-19 pandemic, Pepco is reminding customers to always be on alert for potential scams targeting energy customers. Scams occur throughout the year, but the company has seen an increase in scam attempts with scammers using this health crisis to take advantage of energy customers throughout the United States. The company has received reports that scammers are threatening to shut service off, and also are offering cash or credit incentives in order to obtain a customer's personal or financial information.
"It is unfortunate that scammers are using the public's concerns around health and financial uncertainty to deceive and further harm our customers," said Derrick Dickens, senior vice president and Chief Customer Officer for Pepco Holdings. "We want to provide our customers with tools and information that can help ward off would be scammers and help put a stop to these ongoing scamming attempts."
Don't Get Scammed: Customers can avoid being scammed by taking a few precautions
- Never provide your social security number or personal information to anyone initiating contact with you claiming to be a company representative or requesting you to send money to another person or entity other than Pepco.
- Always ask to see a company photo ID before allowing any Pepco worker into your home or business.
- Never make a payment for services to anyone coming to your door.
How to protect yourself:
- Pepco representatives will never ask or require a customer with a past due balance to purchase a prepaid debit card to avoid disconnection.
- Customers can make payments online, by phone, automatic bank withdrawal or by mail.
- Customers with a past due balance will receive multiple shut off notifications – never a single notification one hour before disconnection.
- If a customer ever questions the legitimacy of the call, hang up and call Pepco at 202-833-7500.