Let's face it, people don't leave companies; they leave bad management and toxic environments. These two scenarios can decrease productivity, diminish morale, and increase counterproductive work behaviors. Managing conflict is a skill that must be used regularly to effectively contribute to an organization's well-being. This class will provide you with a framework for thinking about conflict within organizations and tools to successfully manage this conflict.
In this micro-class we will cover:
- Types of Conflict within Organizations
- Patters of Conflict within Organizations
- Individual Differences in Responding to Conflict
- Tactics for Managing Conflict Effectively