Cable issues lately?
Getting an error code?

Comcast (Xfinity) Business is changing their business billing system over to the Matrix billing system. Instead of shutting off all boxes and hoping they are placed on the right account / address they are doing little by little... This is why the cable box is giving an error that it's not active.
This is something only the association bulk account can fix. You will spend hours and get someone different every time and not even in the same state/country if you call the 1800 comcast... and it won't get fixed.
I've been fixing these over the last few weeks and its keeping me very busy running around to all the unit as I get calls.
There are only 4 people in the Boca Raton office I've dealt with in the last 5 years.
Janet E., Linda B., Lynes P. and Natalie S.
I've dealt with Janet and Linda for 5 years. Lynes and Natalie got on board about a year ago.
Comcast Coord 2 product sales support & analysis
Open Monday - Saturday 8-5
Please provide me the following
  • Owners / Guest Name and phone number so I may contact when repaired.
  • Address and Unit number
  • Photo of the serial number located on the Comcast (Xfinity) cable box for each TV.
Email me at
or you may text my personal cell at
850-628-5862 from 7am-4pm Monday - Saturday.
with the cable box photo and I will call to have it repaired.
Here is a link with the billing change

I hope this is helpful

Mary Rosenshein
Owner Services
Office: 850-563-1017