September 2020
TIPS FOR YOUR TAP
Trouble paying your bill? Drops of Kindness can help
In stressful times, Drops of Kindness offers customers help with unpaid water bills. Whether you’re a resident or business owner, Drops of Kindness starts with a confidential phone call to a customer service associate who will work with you to resolve outstanding balances.
Louisville Water Tower Park Open Day September 13
Want to see pieces of water mains more than 150 years old? Study a cross-section of a fire hydrant? Or explore a 100-foot-tall restored steam pump? Then buy a ticket to our Louisville Water Tower Park Open Day on Sunday, September 13! This timed entry ticket includes a visit to the WaterWorks Museum and a guided tour of our property that sits on the banks of the Ohio River. Please note that face coverings are required, and social distancing will be enforced.
Back to online school?
We can help!
We know that many area teachers are working virtually for at least the beginning of this school year. Our WaterWorks Museum staff produced eight online videos back in the spring that teachers can use as part of their lessons.
Drive-up drop box makeover
Did you know Louisville Water has a drive-up drop box for payments on Chestnut Street? We dressed up the box with some cool water decals so you can’t miss it.
Louisville Water Foundation donates to WaterStep
A $25,000 Louisville Water Foundation grant and matching funds from a local philanthropist covered the cost of a new Virtual Training Center at WaterStep. The Louisville-based nonprofit organization will use the center to continue their water education program while adhering to new pandemic health guidelines.
Where is this? You could win a prize if you know!
Our mascot, Tapper, put on a mask and helped people stay hydrated at this new stadium. Do you know where Tapper was? The first five people to answer correctly will receive a Louisville pure tap® prize pack. Good luck!
Congratulations to the winners of the August contest: Cathy Franklin, Troy Heavrin, Paige Huber, Mark Kersting, and Steven Grice. The answer to the photo contest was our fountain on Frankfort Avenue at the Crescent Hill Water Treatment plant.
Got a Question?

Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times. 

You can also visit LouisvilleWater.com and click on the Link icon for information on your account, or click on the Contact Us heading to send us an email. 


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