September 2021
Coming Soon: SHIN-NY Customer Usage and Satisfaction Survey
In the next few weeks, please look out for an email asking you to complete the SHIN-NY Customer Usage and Satisfaction Survey for this year. This is a survey to assess your experiences using electronic health information exchange services for clinical data provided by Rochester RHIO. If you have been selected to respond, you will have received an email from [email protected]. You may need to check your spam/junk folders to confirm.

If you are unsure if you have been selected, contact the Helpdesk at [email protected] or call the toll-free number 800-975-2754.
Rochester RHIO & Ciitizen Collaboration Highlighted at National Conference
At the 2021 SHIEC Annual Conference, Chief Engagement Officer Denise DiNoto shared RHIO's technological advances and innovations to improve patient information sharing.

Ciitizen and Rochester RHIO are partnering to enable Ciitizen app users to obtain copies of their medical records from New York providers. Leveraging Ciitizen technology enables the release of health information in compliance with federal rules without the need to provision patient-facing portals.

Four Exciting Updates to Explore+ (Query Portal)
Explore+ provides clinical search technology and time saving efficiencies for authorized users. Four recent updates have been made to the interface to improve usability for participants.

  1. COVID Booster Information Added
  2. Improved Custom Date Range Functionality
  3. Customized Expression View
  4. Primary Diagnosis Indicator Added

Key Document Update for Participants
The New York State Department of Health has released the Interim Version (3.8.1) of the SHIN-NY Privacy and Security Policies & Procedures for QEs and their Participants. Interim updates include:

  • Break the Glass (§ 1.2.4)
  • Death Investigators (§ 1.2.12)
  • Patient Engagement and Access (§§ 1.9.9, 5.1-5.6)

Jill Eisenstein Wins National Leadership Award
Jill Eisenstein, recently retired and former CEO and president of Rochester RHIO, was honored with the 2021 Leadership Award at the national SHIEC conference in Arizona last month. This award recognizes leadership advancing the HIE industry nationally or in a particular region or regions.

Joining Rochester RHIO as associate director in 2006 and then becoming CEO in 2015, Eisenstein was central to creating vital technical, financial, and cross-organizational infrastructure for the organization when HIEs were only a concept on paper.

We congratulate Jill and wish her the best in her next chapter!
Web Tool: Rochester RHIO Participant Map
Rochester RHIO supports healthcare delivery for 1.5 million residents in New York State. Use the Participant Map to see which organizations are contributing data to Rochester RHIO:
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