Thank you for being a part of the Mercy Care network!
Mercy Care is one of the largest and oldest AHCCCS plans in Arizona, serving members since 1985. As the Medicaid managed care delivery system has evolved over the years, our provider network contracts have been executed under different d/b/a (business) names. You may recall some of these, such as Schaller Anderson, Mercy Care Plan, Mercy Maricopa Integrated Care, as well as Mercy Care.
With AHCCCS’ ongoing focus on the delivery of integrated care, Mercy Care has expanded our AHCCCS contracts and lines of business, which now include:
- AHCCCS Complete Care (ACC)
- Arizona Long Term Care System (ALTCS)
- Department of Child Safety Comprehensive Health Plan (DCS CHP)
- Division of Developmental Disabilities (DDD)
- Regional Behavioral Health Authority (RBHA)
- Mercy Care Advantage (MCA)
To align with these changes, Mercy Care has periodically updated its provider agreement templates. Further, as required by state and federal regulators, we have added regulatory compliance addenda to network contracts where appropriate.
Mercy Care is committed to enhancing the provider experience. Providers have told us that simplifying the contracting process is important. With that in mind, Mercy Care is pleased to announce that we are transitioning all of our provider contracts into an electronic contract management system called APTTUS.
We anticipate implementing this new electronic contract management system in late July, 2021. This requires us to repaper all of our contracted providers, which may take some time to do. We will start the process with specialty providers during the 3rd quarter of 2021 and will move on to other provider types after that. We appreciate your cooperation as we move through this process.
You will be hearing from us soon. This transition will require your prompt review and signature of documents. The new contract updates your contract language to the current boilerplate template language and updates the contracted lines of business to reflect Mercy Care’s current contracts with our regulators.
As with your current Agreement, the template includes your base provider agreement (the “General Terms and Conditions,” along with the Cover/Signature Page) and it is supplemented by a series of schedules/addenda that incorporate State or provider-specific terms—namely, a Medicaid Product Addendum, a Service and Rate Schedule, and one or more State Compliance Addenda.
Please note that this new contract is not an opportunity for renegotiation of any current
contract terms, including rates. It also does not change any reimbursement, claims filing timelines or arbitration language.
Your prompt attention to this matter will insure your inclusion in the Mercy Care network with no interruption to your claims payments. Please do not hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.
Thanks for all you do!