The coursework covers customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. All coursework is online so can be taken at your convenience. Average completion time is 14 hours and an exam must be taken to complete the certification.

This course is ordinarily $125 and the Yuma County Chamber of Commerce is offering the training to 50 Chamber member employees for free! They will be awarded first come, first served. Only one per company unless there are still spots available after July 15.

Due to changes from the NRF Foundation, registration materials have not yet been sent to those who already signed up. We apologize for the delay and are working to get that remedied as quickly as possible.

The AZSBDC is here to help launch, grow, and sustain small business in Arizona. They provide no cost confidential one-on-one business counseling plus no or low-cost workshops and training. If you are considering starting a business, SBDC is the place to start! Their services include, business plan assistance, marketing strategy development, cash flow analysis, SBA loan assistance, applying for business certifications among many other services to position your business for success. To request counseling visit https://awc.azsbdc.net.

Visit Arizona Western College SBDC at 1351 South Redondo Center Drive, Suite 101 Yuma, AZ 85365. (928) 317-6151