Patient Satisfaction Tip of the Week
Tip #16: The Fundamentals of Patient Communication
Improve patient satisfaction by introducing your staff to AIDET®, the Studer Group’s Five Fundamentals of Communication:

✔ ACKNOWLEDGE: Greet the patient by name

✔ INTRODUCE: Introduce yourself 

✔ DURATION: Give an accurate time expectation for waiting to be seen and how long the visit may take

✔ EXPLANATION: Explain procedures step-by-step how to make an appointment, why the service is important and how to ask additional questions

✔ THANK YOU: Thank the patient for coming in! 

AIDET® is a communication framework that decreases patient anxiety, increases patient compliance and improves clinical outcomes. 

Learn more about how it is used at the Studer Group's website .
Questions?
If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .
L.A. Care P4P Program
L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program.

L.A. Care Health Plan , a public entity serving Los Angeles County