As seen in past cyanotoxin events that occurred in Toledo, Ohio, and Salem, Oregon, the public needs to be able to trust their drinking water utilities that they will provide easy-to-understand, timely, and transparent communications. Even if there is a level of uncertainty, such as when waiting on test results, it is best to be straightforward with the public, so they are aware that you are taking action to ensure they are protected. Frequent updates, such as daily progress reports on a website, can go a long way to reassure people.
Have a designated and back-up contact person to get the messages out and handle any requests for information that may come in from the public or press. These people should not be the primary operators. The operators will be busy monitoring and maintaining the treatment systems in the event of a harmful algal bloom. It is strongly recommended that lists are kept for key contacts, like city/county officials, media, government agencies and non-profits involved with drinking or surface water safety.
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