Software is only as good as your ability to use it. Getting it implemented correctly and in a timely manner is a critical step in making your software work for you.
How did your last software implementation go?
a) It went perfectly smoothly with no bumps.
b) There were some challenges.
c) I am still dealing with the fall-out.
d) If we ever finish, I'll let you know.
If you're like most municipalities, you probably answered (b), (c), or (d), likely due to lack of staff time to monitor every step of the vendor's work and walk field staff through the processes, as well as lack of experience in managing complicated software implementation projects.
Software implementation is notorious for taking up significant time and resources, as software often supports a wide range of processes and affects staff at every level in many departments. This is where the Collins Center is invaluable. We have expertise in the implementation process itself, and we provide direct, on-the-ground support for both management and staff. We can act as a liaison with vendors to ensure that the software is customized to meet departments' needs. We focus on constant communication, testing, and training to give municipalities a product that will help departments manage more effectively.
If you are interested in discussing a software implementation project with the Center, please reach out to Michael Ward at
michael.ward@umb.edu.