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AHFA Single Family Lenders,
We are writing to inform you of some important updates regarding our Compliance file and file condition review turnaround times. Effective immediately, we have adjusted our processes to better accommodate your needs and ensure a smoother experience for all parties involved.
In response to your feedback and to enhance efficiency, we are implementing the following changes:
1. File Review Timelines: The turnaround time for reviewing new files has been set to 48 hours from the time of submission. Additionally, the review period for rework files has been set to 24 hours.
2. Earlier File Submission: We encourage lenders to submit files to us earlier in the process, even before obtaining full credit underwriting approval to close the loan. We understand that a fully underwritten and approved loan is not always required for our review process.
3. Streamlined Review Process: To streamline our communication processes and ensure efficient handling of file and rework conditions, we are pleased to announce the establishment of a dedicated email box for notification of conditions uploaded to Lender Online:
Rework Conditions: reworks@ahfa.com
This email box has been created specifically for the management of rework conditions. We kindly request that all file conditions continue to be uploaded to Lender Online. Once the file conditions have been uploaded to Lender Online, please email reworks@ahfa.com advising of the upload.
Please ensure that all relevant team members are informed of these changes and are familiar with the designated email address for rework submissions.
These changes are aimed at improving the overall efficiency and effectiveness of our file submission review process. We value your partnership and are dedicated to providing you with the support and resources you need to succeed.
If you have any questions or require further clarification regarding these changes, please do not hesitate to contact Tony Lee tlee@ahfa.com. We are here to assist you in any way we can.
Thank you for your continued partnership with AHFA Single Family.
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