Common questions related to COVID-19
We are working daily to support your plans from both an administrative perspective and a compliance perspective during this unprecedented time. We will continue to provide information in writing and remain available to assist you by phone and email with your questions and scenarios.

While many things have changed due to the COVID-19 health crisis, at this point, the rules regarding Health and Dependent Care FSAs, HRAs, HSAs, Transportation plans, and COBRA largely remain the same. We continue to monitor any changes to applicable rules and regulations and will update you if and when guidance is released. 
To assist you, we have created a reference post in response to common questions we are receiving from our partners and participants during this crisis, which can be found here.

We also have a common questions post specifically for participants, available here.  

Both of these posts will continue to be updated as the situation progresses and as we monitor key developments and concerns of our clients.

If you don’t see your questions answered in these posts, or if you need more information about any topic, please do not hesitate to contact us. You can reach out to your Account Manager directly, or email us at, or call us at 888.722.8382 – we’re here to help.