Patient Satisfaction Tip of the Week

Tip #20: Conduct Your Own CAHPS ® Survey If you want to learn more about your patients’ experiences, you can field a CAHPS Clinician and Group survey customized to your specific needs and circumstances. This is a great way to get granular data about your practice or individual providers.  The Agency for Healthcare Research and Quality (AHRQ) offers the survey in Word and PDF versions, along with sets of supplemental items for customization. AHRQ also has several guides and tips to help you modify the survey to meet your practices’ needs, administer it to patients and analyze the data.   Visit AHRQ's CAHPS Clinician and Group Survey section to access all of these materials. If you do not have the resources in your practice to manage the survey, there are also vendors available to field surveys on your behalf. This is the final Patient Satisfaction Tip of 2018. We hope these tips have been helpful, and thank you for providing quality care to our L.A. Care members.

Questions? If you have any questions, please contact L.A. Care’s Quality Improvement Department at quality@lacare.org .

L.A. Care P4P Program L.A. Care wants to help you in your practice and maximize your award. If you represent an IPA practice or clinic, please share these tips with the providers in your network. 

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). CAHPS scores partially determine payouts for VIIP (Value Initiative for IPA Performance) and the L.A. Care P4P (Pay-for-Performance) Program. 

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L.A. Care Health Plan , a public entity serving Los Angeles County