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Course Agenda
Module 1: The Dynamics of Conflict
Module 2: Engagement and Intervention
Module 3: Conflict Management Models
Module 4: Mediation Model for Managers
Module 5: The Power of Positive Conflict
Course Topics
- Turn conflict into collaboration
- The 8 steps of conflict resolution
- Discovering root cause of conflict
- Conflict resolution leadership skills
- The benefits of early intervention
- How to achieve a win-win resolution
- Inclusive and collaborative results
- Dispute resolution policy and procedures
Learning Activities
- Poll questions
- Group case studies
- Open discussion
- Interactive quiz
Participants Receive
- Certificate of completion
Who Should Attend
- Human Resources
- Management
- Supervisors
- Health and Safety
- Directors
- Business Leaders
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