Let's talk about how to deal with upsetting work emails like a pro!
When you receive an angry or hurtful email from a co-worker, don't fire off a response right away. Slow down and give yourself time to reflect on WHY it was upsetting. You need to have an idea of WHY so that you better identify which results will help.
Once you've thought through the WHY, you can move on to
how you want to frame the discussion moving forward.
If you get an upsetting email, try these steps:
Decide whether you actually need to respond. If you do, take a quick break.
Get up from your desk, go get some tea or hot cocoa.
2. When you get back,
write a response and save it as a draft.
3. An hour later, re-read the draft and
to move the discussion in the direction you want.
4. Send the response and
give yourself a break from email
for a few minutes. This is a good time to make those phone calls you've been putting off.
Want more help in your office? How about conflict resolution training for your staff? Call us at 917-819-5656.