The Integrated Learning Center, an included member benefit for all PPI Members, features printing industry-focused courses developed and presented by industry expert instructors. There are free courses for every professional in categories such as print production, sales, marketing, customer service and lean manufacturing. iLearning Center premium content includes industry certifications, Power Selling, and more.
You're a professional dedicated to delivering extraordinary customer service and increasing customer loyalty. You want your communication strategies to be strong and clear, with a mission to look at every interaction you have with the customer from their point of view. Your goal is to build winning relationships by providing the right support at the right time and effectively handling dissatisfied clients.
The Customer Service Professional (CSP) certification program will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations to deliver an outstanding customer service experience.
Time to complete: 4-5 hours for the course, knowledge assessments, and the final certification exam.