ROCKY HILL, Conn. — United Way of Connecticut is pleased to work in partnership with the Department of Public Health and the Governor’s Office in offering Connecticut residents support through the COVID Vaccine Appointment Assist Line.
The focus of this effort is to provide support to those who, due to lack of access to technology, disability, language, or other barriers, cannot successfully access online and other scheduling options available through a variety of healthcare providers across the state.
The next phase of eligibility for the vaccine begins in Connecticut on March 1,2021. All Connecticut residents and people who work in Connecticut and are 55 years of age or older will be eligible for the vaccine.
Frontline educators and child care providers will be also be eligible and will be scheduled for appointments through their employers. This includes Pre-K-12 teachers, paraprofessionals, custodial staff, food service providers, school bus drivers, and child care providers as well as in-school administrative staff (but does not include individuals who are not required to work on-site in a school).
In preparation for the expanded eligibility, the Connecticut Vaccine Appointment Assist Line is doubling the number of staff (to a total of 300) available so that we can handle at least 10,000 calls each day to help assist Connecticut residents. Expanded staff will allow us to reduce wait time and answer more calls, more quickly every day.
Our contact specialists will work to schedule eligible callers into vaccination appointments at multiple locations across the state, and offer callers assistance to understand the additional vaccination scheduling options open to them, when needed. We are working with a number of healthcare providers across the state to expand the options for people to secure vaccination appointments directly over Vaccine Appointment Assist Line.