PRESS RELEASE
Friday, February 26, 2021
For Immediate Release:

Maura Fitzgerald
Department of Public Health
860-989-2497

Annie Scully
United Way of Connecticut
860-571-7215
Connecticut Vaccine Appointment Assist Line Has Handled More Than 110,000 Calls
300 Contact Specialists on Duty
10,000 Calls Handled Daily
ROCKY HILL, Conn. United Way of Connecticut is pleased to work in partnership with the Department of Public Health and the Governor’s Office in offering Connecticut residents support through the COVID Vaccine Appointment Assist Line.
 
The focus of this effort is to provide support to those who, due to lack of access to technology, disability, language, or other barriers, cannot successfully access online and other scheduling options available through a variety of healthcare providers across the state.
 
Contact specialists available over the phone can assist people in multiple languages those who are deaf or hard-of- hearing can access the Vaccine Appointment Assist Line through the Connecticut Relay Service by dialing 7-1-1.
 
The next phase of eligibility for the vaccine begins in Connecticut on March 1,2021. All Connecticut residents and people who work in Connecticut and are 55 years of age or older will be eligible for the vaccine.
 
Frontline educators and child care providers will be also be eligible and will be scheduled for appointments through their employers. This includes Pre-K-12 teachers, paraprofessionals, custodial staff, food service providers, school bus drivers, and child care providers as well as in-school administrative staff (but does not include individuals who are not required to work on-site in a school).
 
In preparation for the expanded eligibility, the Connecticut Vaccine Appointment Assist Line is doubling the number of staff (to a total of 300) available so that we can handle at least 10,000 calls each day to help assist Connecticut residents. Expanded staff will allow us to reduce wait time and answer more calls, more quickly every day. 
 
Our contact specialists will work to schedule eligible callers into vaccination appointments at multiple locations across the state, and offer callers assistance to understand the additional vaccination scheduling options open to them, when needed. We are working with a number of healthcare providers across the state to expand the options for people to secure vaccination appointments directly over Vaccine Appointment Assist Line. 
The Vaccine Appointment Assist line has handled more than 110,000 calls since January 14, and we have scheduled directly more than 45,000 patients to receive the vaccine. 
 
The Assist Line is open seven days a week, from 8 a.m. to 8 p.m. The phone number to call for vaccination scheduling is: 877-918-2224.

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